Address: Colchester Rd, Harold Hill, Romford RM3 0GU, United Kingdom
Phone: +441708330540
Rating: 4.2
based on 354 reviews.
Customer Service
Pros:
"The service engineer Ryan was brilliant. He kept me informed throughout the whole process and I am extremely grateful."
"Minor service carried out by Arron. Very good and sorted out a noise that had been driving me mad."
"Really great customer service and answered any questions we had along the way."
"Everyone I dealt with was very helpful, I would definitely be using them in the future."
"The Gentleman dealing with my account, I believe he is the manager was 10/10 because of his service alone I will be coming back."
"Always get my car serviced here and they have never let me down, each time I've received great customer service."
"Superb customer service."
Cons:
"Also when asking what type of things are covered by the warranty they are extremely vague about it, no one seems to know."
"Despite a couple of months of chasing via email and phone multiple times... still no refund."
"The health check suggested My car was in need of a brake fluid change but it had been changed just the previous year by them selves so wasn’t actually due."
"The car turned up with a number of minor things discussed not having been sorted, which we’d verbally agreed in the show room."
"awful customer service. calls & emails are generally ignored until you’ve called/emailed about 20 times to get a salesperson to answer simple queries."
"I waited all day for a contact from Beadles, of how my car service was going but no one contacted me."
"Really don’t seem to be bothered about customer service / follow up."
Service Quality
Pros:
"They offered a date within a week to get my new key reprogrammed (other dealers in the area were 1-2 months at best!)"
"The purchase process was smooth and easy."
"Had my car serviced and MOT’d - reasonably priced and efficient COVID compliant systems in place."
"Fantastic service. Met by a representative who went through everything that would be carried out."
"Car was valeted and returned in good condition."
"Always a pleasure to deal with Sue Sutton (service dept), making sure my vehicles are serviced to the highest standards."
"What lovely friendly and helpful staff! Wouldn’t go anywhere else for my service."
Cons:
"I want my car repaired!"
"I got the full wheel alignment done... I noticed the mats were not washed and boot was not vacuumed either."
"Car went in for its second service and I have been left feeling rather underwhelmed by the experience."
"Took it to another garage got it done for £90."
"I spent £450.00 on all the work. I believe they need to be very open and specific what wash and vacuum mean while booking customers."
"Wanted over £450 to change back break pads and discs but the discs are fine and their costs are a rip off."
"Post sales support is non-existent."
Communication
Pros:
"Ryan was my service supervisor and he did an absolutely brilliant job of helping me overcome my issues."
"Communication with the garage was very easy and clear as to what was checked and the actions need to be taken and when."
"Steve looked after me and was friendly, happy and professional."
"The receptionist Kerry was, in particular, really friendly, helpful and made the whole experience really smooth."
"Communication was excellent."
"They rang me to give me an update."
"Excellent communication when speaking to the team, especially Sue."
Cons:
"Logged problem with Ryan in service but need sales approval to confirm investigation as a warranty issue. Still waiting nearly 2 weeks later."
"Had a few problems what I wasn’t happy about after a routine service, dash cam tampered with and unplugged video inspection never received."
"From that point I received contradicting and unreliable information from the sales team both in person, on the phone and via email."
"Service was booked in and was advised it would be completed within the day then wasn’t the case ended up almost missing my daughters play."
"I didn’t get any update, no video clip of my car, when I asked for the clip they said I would get it by the end of the day which I didn’t!!"
"Called twice to enquire about upgrading my mothers motability vehicle. I didn’t receive a call back."
"Using online chat to book a service is a waste of time, there is no link between this service and the place you want to book your car in."