Happy Hounds & Cooler Cats Reviews Summary

Customer Service and Communication

Pros:

• "They are always quick to deal with enquiries and try everything to accommodate you."
• "Inspire confidence in their communications prior to pet sitting."
• "Collection and drop off is always smooth, and I get great photo updates throughout the day."
• "Their communication is excellent, they are professional."
• "The team at Happy Hounds are completely professional and always accommodating of last minute requests."
• "Happy Hounds ensure to keep me updated with Bailey and bank holidays etc."
• "Management is great, always super informative and on top of everything."
• "They are very responsive and helped me with all my queries."

Cons:

• "Their terms and conditions state that if you give them your dog and they don't come back with it (e.g. dog gets stolen, run over by a car etc) they have no liability! Is that even legal?"

Quality of Care

Pros:

• "Gary has been walking Ziggy and I know he does a brilliant job as Ziggy is always so excited to see him."
• "Nicola took the time to send us pictures of our gerbils whilst we were away so the kids could check in on them."
• "A thoroughly lovely and helpful team, who provide top tier care and a safe pair of hands for your pets."
• "Our dog absolutely adores going, it’s obvious from the way she rushes to the door when her walker comes to collect her."
• "What they all have in common is that they genuinely love dogs, care about the dogs they look after."
• "Our dog Dalton adores his walkers, is always excited to be picked up."
• "I feel confident that Bailey is well looked after and in safe hands."
• "It is a relief to know that our precious boy is in such safe and loving hands."

Cons:

• "As it turned out, they were staying with 3-4 other dogs in a relatively small space. Their activity trackers (FitBark) showed extremely low counts."
• "One of their beds were also torn apart. It was explained to us that it was bitten open by one of them but we know that they would never do so."

Flexibility and Accommodation

Pros:

• "They've looked after her since she was a pup and helped her to come out of her shell and taught her good manners along the way!"
• "They are very flexible and got us out of a tricky spot more than once."
• "They truly love the animals they care for, and our Peggy absolutely loves them back!"
• "They’ve looked after our whippet for daycare, walks and grooms for a year or so now."
• "The HH team are a really lovely group who love your dog and look out for them whether they are walking them or looking after them all day."
• "One of the best dog walking and dog sitting services I’ve ever used."
• "They are so flexible and helpful whenever we have had any last minute requests."

Cons:

• "It's just an annoying experience that we were basically lied to for the entire time."