Simply Beds Kenton Reviews Summary

Customer Service

Pros:

• "Brilliant service by faryall gave me the mattresses I needed in Harrow helped me get it on time."
• "Amazing service from start to finish with the best beds on offer at the best quality."
• "Great service from the gentleman faiz he was very helpful delivered the bed on time early as expected which is great it shows how fast they are at getting the bed to the customer (pure customer satisfaction)."
• "Faryal went out of her way when giving advice. Very patient and honest."
• "Absolutely brilliant service from start to finish faiz was an absolute star everything that was promised was done and dusted on time and kept me updated the whole way through the order."

Cons:

• "Our first choice was unfortunately unavailable, due to manufacturing problems."
• "Ordered two luxury mattress of king and super king size. I was promised that they will get delivered within a week by the sales team but it got delayed twice."
• "The super king size mattress was faulty and we got back ache within 2 days. And I am struggling to get it replaced now."
• "I had to chase a little the day before delivery and on the delivery day to get a delivery time- this was frustrating as it was 9.30am and no confirmed delivery time."
• "Delivery was incomplete as I didn't get mattress protector and I had to go personally to pick up the mattress protector."

Delivery Service

Pros:

• "The delivery service was excellent. The delivery came as per schedule and fixing done by them quite efficiently."
• "Delivery was above and beyond especially delivering a super king mattress the same day. No hassle and they were very friendly."
• "The delivery by faiz and gigi was done swift and easily."
• "Very prompt delivery, and it was even earlier than expected."
• "The delivery absolutely superb came in and out with 30 mins fixing my bed felt and safe and comfortable with faiz and gigi no stress no hassle very friendly."

Cons:

• "And I am struggling to get it replaced now."
• "I bought a bed from Simply Beds and were under the impression you can return the bed if it is not used and is in a saleable condition (as written on the website). However, we were not able to return or refund the bed even though it has not been touched and is still in the packaging."
• "The super king size mattress was faulty and we got back ache within 2 days."

Product Quality

Pros:

• "100% recomend to anyone who's looking for good quality and best customer service !!!"
• "No other company like dreams or bensons could deliver something like this to this standard quality was absolutely spectacular can’t ask for anything more than a top quality mattress."
• "So much choice, high quality fabrics, great service, competitive price and fast delivery."
• "We have been buying beds and mattresses over 14yrs and the products quality is great."
• "Best Advice on Beds and best service for delivery."

Cons:

• "The super king size mattress was faulty and we got back ache within 2 days."

Price and Value

Pros:

• "This is the only best bed shop in Harrow that will do the best prices and availability there for you."
• "Brilliant service from faiz at the store was able to deliver three nectar classic firm mattresses was able to get a spectacular price from him and delivered on time excellent service at the store."
• "We compare the prices with other high street shops and it's amazing how much cheaper to buy at Simply bed (kenton) for the same products for much cheaper."
• "The prices are absolutely the best for bottom and top range."

Cons:

• "I was promised that they will get delivered within a week by the sales team but it got delayed twice."