The Hertford Car Company Reviews Summary

Customer Service

Pros:

• "Really pleased with the service I received from The Hertford Car Company."
• "From the start to the end we had a very good experience with Hertford Car."
• "Excellent customer service from Ray and his team from start to finish."
• "Sold my car through Motorway, to The Hertford Car Company and I've never experienced such a smooth transaction."
• "It is always nerve wracking buying a new car, but Ray and the Hertford Car Company are professional, reliable, and honest."
• "I had the best experience buying a car through the Hertford Car Company. A very friendly team, not pushy at all."
• "Very happy with the BMW. Good price and I was given a very good deal on my part exchange."
• "Great service with friendly helpful and knowledgeable staff - Great after sales service as well."

Cons:

• "Made a reservation for a test drive and the wrong car was made available to us."
• "I bought a car from there, on viewing it was dirty inside and and dog hair all over the carpet."
• "Helpful staff. Travelled 500 miles to see a car. Car was as pictured. But someone left the oil cap off."
• "Very poor service in this place. You feel rushed and not listened to."
• "Car broke down as soon as I picked it up. Car was dirty inside. No fuel. No oil."
• "poor quality of car, the car kept steering into the left of the road, clearly tracking and wheel problems."
• "selling cars with over 100k miles more than advertised, they have been clocked avoid."

Car Quality and Presentation

Pros:

• "The car was immaculate and well presented and all our questions answered in a friendly professional way."
• "Was left to view car myself when happy left deposit while car was being prepped any concerns i had where checked over by the company."
• "Ray had ensured the car was serviced, inspected, and valeted, in case I wanted to drive it home."
• "Bought what I thought was a great car in April, only to find out the engine light constantly came on."
• "Was disappointed as the car I purchased had a small chip on the windshield! I didn’t spot it at the time of buying."

Cons:

• "After waiting for 25min (for which we did receive an apology), the car was not well presented both inside and out."
• "The car also had no charge in it (the petrol kicked in if we went faster than 3mph) which was one of the main things we wanted to try out."
• "Bought a car from this company. Had a couple of problems with the brakes."
• "I was really impressed with the service by Hertford. The whole process was easy from initial discussions, getting picked up from the local train station to view the car and the sale with no pressure throughout."

After-Sales Support and Warranty

Pros:

• "No problems so far with the car, and I hope the warranty will cover anything that does come up."
• "The air con didn’t work and they very quickly had me back to figure out the issue."
• "I bought a car from them a few weeks ago. Within a day it became apparent that the automatic transmission was faulty, if only intermittently. Hertford Car Co were extremely helpful and within days had changed the transmission fluid."
• "Excellent service and after sales care from the Hertford Car Company, had an issue with the car 3 weeks after I purchased it, Ray was true to his word and resolved the problem immediately without any aggravation."

Cons:

• "Bought what I thought was a great car in April, only to find out the engine light constantly came on. Took back and car company said would fix, but each time I took the car back, the problem came back after a few days to a few weeks."
• "Was disappointed as the car I purchased had a small chip on the windshield! I didn’t spot it at the time of buying, the most ridiculous part was, when I called back, they tried to convince me that they were not aware and they even don’t look at the windshield defects!"
• "Dont buy from this dealer!!! Hes very dishonest and tells a lot of lies! Dealer refusing to sort problem out!"
• "Car broke down as soon as I picked it up. They had to take it back to fix it - no receipts given for the work done. Forever finding things wrong with the car."