McCarthy Cars Reviews Summary

Customer Service

Pros:

• "All of the staff are exceptionally helpful with no pushy hard sell tactics."
• "First class service from the moment we stepped onto the forecourt, throughout the whole purchase and the after sales too."
• "James was incredibly helpful and advised us well on every step."
• "I will come back and recommend to all my friends."
• "Very smooth, excellent attitude, professionalism at its highest level."
• "The staff at McCarthy Cars Used Cars Croydon were good because they were very friendly and accommodating."
• "Rob will always go the extra mile to make the purchase go as smoothly as possible."

Cons:

• "If he worked for me, I'd have been quit annoyed at the negative attitude."
• "I went in to view a car and was shocked with the salesman, who was apparently the manager. Very unprofessional."
• "Scumbag garage, like I've seen on other negative reviews of this dive once you have taken a car your on your own!"
• "I felt like i was spoken to in quite a rude manner and there was little room for compromise."
• "Greeted by a huge hairy blancmange with its feet up on the desk in the office. Gruff, unfriendly and unhelpful - seemed very keen not to sell me a car."
• "Poor service and failure to acknowledge the inconvenience all the incidents have caused me."
• "The worst people to get a car from!! Once you have your car, they couldn't care less about you."

Car Quality

Pros:

• "Absolutely love our car, the quality and presentation of the vehicle."
• "When I collected the car last week, it looked absolutely spectacular."
• "Clean inside with no marks and later checked the engine and that too was clean."
• "The car was immaculate both inside and out and a pleasure to drive."
• "We were so impressed with the service, maintenance and checks done on the car that we were confidently happy to go ahead with our purchase."
• "The car was lovely clean and polished."
• "Only young cars, in excellent condition."

Cons:

• "The car I looked at wasn't in top condition at all, broken buttons inside, some weird white mess all over the car and a damaged wing mirror."
• "We reserved a car (polo) to go and see, we went, and was slightly disappointed at a dog 'urine' smell, and a cracked windscreen."
• "Prices on forecourt cars are lower than website. Their response to this is 'oh, someone probably put the wrong price on it.' just be wary and get an independent mechanic to check over any car that you're interested in, as their RAC checks are flimsy."
• "They sold me a volvo with a faulty steering rack!"
• "Also car supposedly comes with DAB radio....didn’t!"
• "Over the next month i had leaking in the boot, in the rear passenger well and over the back sets - plus the battery died."
• "They never gave me any problems or grief - despite me being angry."

After Sales Service

Pros:

• "McCarthy Cars deserve 10 stars! They have been nothing but excellent since I bought my car 15 months ago."
• "Following an issue I had, contact was made by their General Manager and the problem was eventually resolved."
• "Weve recently had a problem with the car, we phoned McCarthys who arranged for a garage near us to have a look at the car for us. Great after service."
• "McCarthy Cars really did deliver. They arranged a top national specialist who picked it up and returned it when we wanted and McCarthy handled the cost no issues, no questions asked."
• "I was very impressed with the after sales service and the way they stood behind the car and had it repaired to a very high standard, quickly and without any quibbles."
• "The aftercare is brilliant, they are attentive and willing to help with any issues or questions well after you leave them."
• "I did have a small problem with the satnav on the way home, spoke to John who arranged for the aftersales team to contact me the next morning."

Cons:

• "VERY UNRELIABLE MADE APPOINTMENT TO VIEW AND PURCHASE A CAR... ONLY TO BE TOLD THAT THE CAR HAD BEEN SOLD EARLIER THAT MORNING NO APOLOGY WAS OFFERED."
• "Terrible service. Called up to view a car with the intention to purchase and was told they close at 6."
• "However, since then the engine light has come on repeatedly and they are now too busy to fit the car in for repair."
• "I will not recommended at all. They are really nice and kind when you want buy a car but after u sign the contract they don't care."
• "I bought a car from here 5 months ago, i traded in my car, i did get a reasonable price for my car, and i was really happy with my new purchase, until i broke down and it was smoking with my young baby in the back."
• "When it turned out to be £600 to replace the AC compressor and Alternator belt they then were less willing to help."
• "Still no reply to my email sent 2 weeks after purchase. Still no email after being called by after sales who said they would get them to call me and still no working aircon."