Invicta Doves Gatwick, Bosch Service Centre Reviews Summary

Customer Service

Pros:

• "The customer service I received from both Dan Brown and Nicola Pomfrey can only be described as exemplary!"
• "Any issues identified during or between services have been dealt with very efficiently and I really get the feeling that they care about providing the best service for their clients."
• "Very friendly & polite and extremely professional."
• "Professional, kind and supportive people, amazing service!"
• "The level of customer service and advice was outstanding, genuine/thorough advice and his kindness in supporting me with my car was exemplary."
• "Excellent customer service as usual, Andy and Spence from the service department always friendly."
• "Everyone from the receptionist to the service man were so friendly and accommodating."

Cons:

• "Terrible service. Missed telling us that a tire had a tear, only mentioned it via email 3 weeks after service."
• "Left me hanging for the whole day did not return my calls."
• "Very poor after car sales and service experience."
• "Not happy with customer service as they hadn't actually ordered the parts they promised me had arrived!"
• "Communication has been terrible throughout this sorry saga."
• "I am writing this at 5 to 8 on a Friday evening, still waiting for my car to returned, now nearly 3 hours late."
• "They couldn't be bothered when looking at car in showroom, was I wearing the wrong watch."

Service Quality

Pros:

• "The services have been carried out in a careful and timely manner with full explanation given on work done."
• "Doves Gatwick service department were the only Volvo dealer to return my initial enquiry, own the problem, advice and deliver to a solution."
• "Amazing customer service during the purchase, great car value and very professional attitude from the sales consultant Mr. Peter Lamb!"
• "This is our 3rd car purchase at Doves Volvo Gatwick now and I can highly recommend the quality of car and service."
• "Excellent service from Conrad & Charlie! Walked away with the car I’ve dreamed of and they made it happen smoothly and efficiently."
• "The service was completed on time and the car was returned in a very clean condition."
• "Very good service for a specific electrical fault."

Cons:

• "I took my wife’s car to this garage on a Wednesday for a full service... and it failed on a major for the exhaust having holes in it and corrosion."
• "Still good but losing the value of the main dealer service stamp in the service book is a big deal - sad because front of house are still first class but very expensive for non main dealer."
• "The car we bought had electrical and mechanical trouble within 15 minutes of driving it off the forecourt."
• "Stay clear of this dealership. Poor quality cars, poor salesmanship and poor aftersales."
• "This is after they failed to fix something on the service the first time round."
• "The worst experience ever, after they fix something to my car, I found my glove box lid was broken."
• "Lack of care and attention, won’t be back next year for an astronomically priced service! Go local!"

Communication

Pros:

• "love the car and excellent communication from the team at Doves made the whole experience seem less."
• "Good communication throughout. An altogether pleasurable car-buying experience."
• "Communication was great and every effort was to made to ensure the car was as close to perfect as possible on collection day."
• "Superb service and very clear communication at all junctures."
• "Great customer and personal service from the sales team from start to finish."
• "Friendly & efficient service, kept up to date with servicing including a video of safety check."
• "What a lovely difference to other dealerships - personal and thoughtful support from start to finish."

Cons:

• "Only after I put my foot down the chap called my at 6:30pm."
• "very good service, the only downside was that I had to phone to find out where my car had been left."
• "I was told to drop my car at 8 then had to wait for a whole day till nearly 7pm just find out they only ran usb stick to run their diagnostic which cost 90.00 quid."
• "Mr Jason by the way was very unprofessional, he was laughing about my car."
• "how is possible a car 9 years old to have warranty. He told me I waste his time, when I ask him to help me with that warranty, they should help them customers not to laugh of them and to gave them something broken."
• "I paid £208 for a full service and clearly that job wasn’t carried out comprehensively."
• "Not recommended, plus can you move your car! Very poor impression. Sorry."