Westwood Car & Commercial Ltd Reviews Summary

Customer Service

Pros:

• "Really professional, honest and helpful garage run by lovely people."
• "Steve and Lee were really helpful and knowledgeable."
• "They were really responsive to our messages, incredibly helpful and went above and beyond to make sure we got what we wanted and needed."
• "Great customer service from Gavin and Lee."
• "Answered all questions I ask with complete honesty."
• "Just really nice staff and are always at the end of the phone, happy to help even after purchasing."
• "The customer service we received from Steve and Lee at Westwood was top notch."

Cons:

• "After a few days the engine management light came up and impeded the performance."
• "Unfortunately this dealer can not be trusted."
• "Seems to be a decent dealership at first... but they called me back at 4 pm to tell me the car was sold."
• "They did a very good job in hiding the fact that the car below was involved in an accident and they did a quick refurbishment....but the colour is very off!"

Quality of Cars

Pros:

• "The cars are from great stock, brought up to spec before being sold, clean & all have been reliable & reasonably priced."
• "The car they sold me was beautifully prepared."
• "The car is excellent with all correct documentation and service records, and sold to me without the usual BS and up-sells that car dealers usually try to push on you."
• "The car was in such good condition, all paperwork was in order and it drives really lovely."
• "The car was immaculate and has proved to be an excellent hassle free purchase."
• "Exceptional car, and just what the guys said."
• "I was told everything about the Volvo V40 D4 automatic i was interested in bare in mind i never driven a volvo in my entire life."

Cons:

• "The car had a few paint scratches when I viewed it which were taken care of without any issues."

After-Sales Support

Pros:

• "Things including brakes and tyres could have left me with a large bill to cover, but Westwood didn’t quibble about sorting it under their warranty."
• "We had a couple of minor issues, which were dealt with instantly and without any hassle."
• "A couple of issues that needed sorting were dealt with promptly under the warranty."
• "Having bought my car a few minor issues arose... however everything was sorted in a timely manner and they did everything to get things resolved."
• "Even though the car had an issue steve and the team acted extremely quickly and solved the issue."
• "Repair completed and cheque to cover received the next day."
• "Had a little issue with the finance but was sorted immediately."

Cons:

• "Very hard to find trust worthy garages with good customer service after sale."

Purchase & Delivery Process

Pros:

• "No pressure to buy, just let you look around the car."
• "The car was paid for and promptly delivered."
• "Prompt delivery."
• "Lee delivered the car to me with a smile and earlier then expected."
• "Delivery was also arranged quickly making the whole process hassle free."
• "Gavin arranged the delivery for me, all went well and the car is great!"
• "The car arrived on time as arranged and updates were forthcoming all the way through."

Cons:

• "In the first week of ownership the car started presenting some issues."