Burger King Reviews Summary

Service

Pros:

• "The personnel are really professional.."
• "Maria Figueredo was so kind and helpful to all the customers."
• "Maria is a very special person!"
• "Maria is the best employee!"
• "Never been so blown away by customer service, a lovely young lady named Olivia served me."
• "The staff seemed nice."
• "The staff was very welcoming and helpful even though I didn't speak English very well."

Cons:

• "Awful service and food never will go back even there is nothing to eat around !!!"
• "server might be the manager had an arrogant answer."
• "the person serving us looked annoyed and angry."
• "I then asked again if it was being made when I was rudely snapped at by employee Sai."
• "Appalling... I was served by a young man who had no customer services skills who was less than polite."
• "rude ignorant staff."
• "The staff are slow to serve, impolite and frankly confused by trying to serve customers."

Cleanliness

Pros:

• "Cleaned and very good."
• "They were really fast, and they are always cleaning the area it was really clean."
• "The space was super clean and organised."
• "They are always cleaning the area it was really clean."
• "Surprisingly clean too."
• "The environment was very clean and inviting."
• "place rather clean, considering how busy the place was."

Cons:

• "The place is not really clean too."
• "The wet towel he used to wipe my table also smelled of raw meat and left some greasy marks on the table."
• "All drinks machines were broken, or had run out of syrups, eating areas were horrendously dirty."
• "saw a massive spill at the entrance, 30 min later it was still there with a floor wet sign."
• "Eating area is rather poorly maintained, if you want to sit down - you need to first clean up the rubbish."
• "Tables were dirty, covered with litter and left overs from other customers."
• "biggest problem were the facilities, the floor is absolutely filthy and so are the tables."

Food Quality

Pros:

• "Overall the cheapest meal you can buy at any eatery at Stansted without it being an unappealing sandwich or a bag of chips."
• "I absolutely recommend it."
• "Food is okay, but seating is quite good."
• "Good food, nice atmosphere."
• "The Food got done also quickly and tasted good. Typical fast Food."
• "Food on the other hand was amazing!"
• "The flame-grilled burgers are always juicy and flavorful, the fries are perfectly crispy."

Cons:

• "Worst experience at any Burger King I’ve ever had... Absolutely abysmal quality and service."
• "The worst hamburger I have ever ordered."
• "Tasteless sausage muffin and fat soaked half cooked potato things."
• "When we got our food, it tasted plain."
• "There was way too much sauce in the burger which made it slimy."
• "The crispy chicken burger was cheap and nasty."
• "That chickenbreast barely had any meat in it and it was mostly breading."

Value for Money

Pros:

• "Prices are higher than normal burger king on the street. But much cheaper than the other restaurants at the airport."
• "Great visit after a long trip, the server was really helpful and patient, and the food was fresh, right temperature and really tasty!"
• "They gave me real cheese and real bacon!"
• "Best burger I have ever had! The staff was extremely nice and helpful."
• "Thankfully, the food was hot and as expected, for Burger King."
• "The burger, nugget, and the fries is good enough."
• "It was late at 8:30 pm and I had no problem with queues."

Cons:

• "4.40 pounds for a cheeseburger OF THIS SIZE (!) is a joke."
• "Insanely overpriced for what you get."
• "This is the most expensive fast food restaurant I’ve ever had the displeasure of visiting."
• "A very miserable portion of chips as part of a meal. Cost almost £10."
• "Value for money was poor. Very small portions."
• "20 mins and £2.89 later what a disappointment."
• "i bought a kid meal,and i pay 7,19 pounds just for the nuggets drink and fries,it s a joke."

Order Accuracy

Pros:

• "Maria F and her husband welcomed our school group. We were 53 persons. They were friendly and efficient."
• "My order was ready quickly and received a fresh and warm meal."
• "Me and my friend dined at Burger King today and what a brilliant experience it was!"
• "My Vegan Royal Sandwich was very yummy and I had great service from Antonio."
• "Best part of my airport experience. Thank you to Maria Figueiredo who was super lovely and friendly to us."
• "Lovely service, staff super friendly and nice.. specially Sr. Maria whom help us finding a seat."
• "My number was called not long after the order was placed via their automated machine."