MBM Autohaus by Rehal Autohaus Reviews Summary

Customer Service

Pros:

• "Always a professional and highly proficient service."
• "Good communication."
• "Mohammed booked the appointment for me and gave some good advice on other car related matters while I waited for my car."
• "Very friendly and knowledgeable. A lot of patience in helping me to solve the issues with my car."
• "The receptionist on the phone was very friendly, and when i arrived everything was ready."
• "Customer service is brilliant and they will do their utmost to make sure you are happy."
• "The front office staff have been really helpful, especially with any of the questions that I have asked."

Cons:

• "Sincerely AVOID!!! Worst garage i have been to."
• "I spent 45 mins arguing with the receptionist who acted like the manager, he also threatened to not let me leave without payment like it was some hostage situation that police can't deal with."
• "The guy did not want to take responsibility and kept telling me stories instead.... weird fella anyway try will get fined as well as paying for damages."
• "He has some serious anger issues. He told me to come get my car and go as he tried charging me for a diagnostic when I already told him what the diagnostic says from BMW."
• "The manager said he charged me 100 on labour but when looked carefully on receipt it was charged 190."
• "I drove it back home with great difficulty and called them and they said the manager was busy."
• "Honestly can’t comment on their workmanship but the lack of responses and engagement I’ve had from this so called 'specialist' is appalling."

Pricing

Pros:

• "Price was a lot better than what I was quoted from BMW."
• "The price was more than reasonable and half the price of BMW."
• "They did all the work of fitting and sourcing the parts i needed for an extremely reasonable price."
• "Prices are reasonable, especially compared to main dealers."
• "Good price."
• "Upfront pricing."
• "Competitive prices."

Cons:

• "The guy did not want to take responsibility and kept telling me stories instead.... weird fella anyway try will get fined as well as paying for damages."
• "I was charged for this and the glow plugs. The cost of this is more than what these cowboys charged me for taking the car to them."
• "I don’t write reviews for the fun of it but please note that you are warned that your later problems are likely to cost you a lot more than you bargained for and most likely caused by these apprentices' apprentice."
• "I was charged £55 for left headlamp dip beam change. I mentioned to the owner that he had charged me more than what BMW would charge."
• "MBM advised it couldn't be coded. Still charged £60 for a diagnostics."
• "Had issues with the frm (footwell module) it needed coding but they advised it needed replacing for a princely sum of £460, I declined and found a BMW coder who done the job for £20."
• "Receipt wasn't clear about the parts and labour cost."

Quality of Service

Pros:

• "Very trustworthy business, have used on multiple occasions, they are no nonsense, charge what they say and are a pleasure to deal with."
• "The service was very good and the car is now working perfectly at a fraction of the cost than if I had taken in to a BMW dealership."
• "Great reliable work done here. Reasonable price and friendly customer service."
• "I'm a female driver with my first car, and a lot of garages take advantage of that and overprice etc, but MBM break down the cost to show what you're actually paying for."
• "Brilliant technicians. Found my problem and took their time to repair the job. Wasn’t rushed and was done to perfection."
• "They identified the issue and replaced the compressor quickly and professionally."
• "Today had my rear springs, discs, pads and sensors replaced. Workmanship is excellent."

Cons:

• "P.S. the yard is small and terrible you are asking for body damage on your vehicle if you go there."
• "They never showed me if they had changed part or not."
• "Partner took his 1 series 2014 plate here and they make out they are 'specialists' but had no idea whatsoever as to what was wrong with the car."
• "Damaged my car and did not take responsibility would not recommend to anyone."
• "Very poor service sent my BMW M4 convertible in on a 65 plate was told the vehicle needed a new battery."
• "I have taken my BMW 5 series for major service and not satisfied at all... THEY DON'T HAVE CLUES WHAT THEY TALKING ABOUT MY CAR IS ONLY 4 YEAR OLD NOT 10 YEAR."
• "Couldn’t do the work as they are not experienced enough to do so they only know how to read diagnostics from the computer."

Facilities and Convenience

Pros:

• "Cars seems to be kept on the roadside overnight however they are moving to a bigger and better site so shouldn't affect future customers."
• "Great location. Easy access wherever you come from."
• "New premises are bigger and better."
• "They are moving to bigger and better premises at Watville Road (B66) within the next couple of weeks which will no doubt enable them to improve upon an already excellent service."
• "Used MBM since getting my new car last year. Have had my front and rear brakes done no issues and done within half a day."
• "They are my go-to mechanics for BMW cars."
• "Quick communication via WhatsApp messaging as well."

Cons:

• "Finally don't go here if you would like a courtesy car whilst work is being taken out over night. They do not offer any kind of courtesy car."
• "Parking is very busy on that road to the point where you have to walk onto the road as the kerb is full of cars."
• "Be warned they are very busy and as a result are very slow. If you need a quick fix you best go elsewhere."
• "Not on time."
• "Damaged bonnets was denied when I called."
• "Left my interior dirty."
• "Car was booked through Motoreasy for Service and Mot. Car was supposed to be ready same day. Mot Machine broke down then had to wait till next day."