Maidenhead Aquatics St Albans Reviews Summary

Staff and Service

Pros:

• "The staff at Maidenhead Aquatics were very welcoming and friendly, attentively listening."
• "Both myself and my husband have found maidenhead aquatics in St Albans to be very helpful."
• "The staff are mega friendly and knowledgeable: Eg do not mix these types of fish together!"
• "All staff are knowledgeable and able to help with any enquiries."
• "Staff are full of knowledge and always happy to help."
• "The staff were very helpful and polite."
• "Great staff - Stuart in particular was very helpful, knowledgeable and friendly!"

Cons:

• "Disgusting behaviour from staff was profiled as someone who was there to cause trouble."
• "The staff were not interested and were just sat talking and when ever a customer spoke to them the staff appeared to be put out to have to help."
• "Staff were very rude, gave no fish care advice."
• "The staff I've come across are knowledgeable and helpful when I've had a problem with my fish."
• "The staff were helpful but a lack of communication and customer service skills."
• "Good selection of supplies but staff could learn some manners, was trying to purchase some fish and the first staff I approached in the fish House said he had the faintest clue about fish."
• "Had an awful experience here. Rude unpleasant and unprofessional staff."

Facilities and Cleanliness

Pros:

• "Wow huge place such a vast array of tanks, aquarium items and pretty much every fish you could think of."
• "Maidenhead aquatics @ St.Albans is a FANTASTIC Aquatic shop tanks are always clean and fishes are very healthy."
• "The tanks in Woodford were all clean and well kept with healthy looking fish (all alive)."
• "The soft play was great for the price (£2.50), it was very clean and well kept."
• "Big bright clean and customer friendly shop."
• "Just been to the cafe with the kids and it's the first time in the country I see someone cleaning the soft play spraying with antibacterial."
• "It was great. The cafeteria was nice and clean."

Cons:

• "Visited the store with the intention of purchasing live plants, but the available options were limited and many plants appeared to be poorly maintained."
• "There was evidence of ich, fin rot and fungus on the fish."
• "One fish had a parasitic worm in its gills, another fish had a deformed tail."
• "There was a decent selection of fish but it was ashame that so many of them were dead!"
• "Visited today. Seems like the staff don't really care about the fish. A lot are found dead floating in tanks."
• "The tanks were disgusting, very dirty and the fish, those that were still alive, were looking in very poor condition."
• "Some of the dead fish had obviously been dead for more than a day as there was not much left of them."

Value and Pricing

Pros:

• "Brilliant place, huge selection of high end livestock like arowanas and discus, marine and tropical."
• "Superb selection of Koi Carp, Goldfish, Ghost Carp, etc."
• "Had a job finding them, a new store has crowded them out so look for Loaf furniture store and walk around the side to find entrance. Good selection of items needed for amateur or serious fish keepers and good prices."
• "Also we checked out the aquatic are too as we have two fish tank, well price is reasonable comparing to other stores we had been."
• "The cafe has a good selection of food and is reasonably priced."
• "Lovely place to just go and see a large variety of small and large at great Price's."
• "A lovely selection of fish, including cold water, tropical, and marine."

Cons:

• "Not to mention this branch charges extortionate prices for even the most common of fish in the local area."
• "Sadly it's now £2.50 per child for up to 50 minutes so we won't be using it any more."
• "Won't shop here again despite being a customer for 15 years. The service has never been good and the prices for livestock excessive."
• "I found that the fish was over priced."
• "Everything over price especially fish. Not possible deal when you regular customer."
• "Also the fish are slightly more expensive than other Maidenhead stores."
• "Prices for the cafe items are quite steep. £2.99 for a half a cup of hot runny waterly chocolate that doesnt taste like chocolate."