Lincolnshire Pond Plants Ltd and Lincolnshire Fruit Reviews Summary

Quality of Plants

Pros:

• "The plants arrived very well packaged and were much bigger than I expected, very healthy looking." - Customer on ordering pond plants.
• "My water lily arrived in great, robust packaging and came with exceedingly helpful potting instructions." - First-time water lily buyer.
• "The plants I ordered for my new pond arrived quickly, were carefully packaged, and are all healthy and strong." - Pond plant customer.

Cons:

• "Did not receive the '20 stems' I ordered, and what stems did arrive had largely melted and were rotting." - Disappointed customer on receiving subpar plants.
• "Bought some vallisneria spiralis, which died and broke off a couple weeks after planting." - Customer on experiencing poor plant health.
• "The wrong plants were sent despite speaking before the order. When a replacement was sent it was a poor specimen that died within three months." - Customer on receiving incorrect and poor-quality plants.

Customer Service

Pros:

• "Fantastic service and my order arrived so quickly." - Customer praising prompt service.
• "Plants sent well packaged and promptly. Reasonable prices and great service." - Customer acknowledging quick and efficient service.
• "They were upfront with me about potential delays which I was happy to accept." - Customer appreciating honest communication.

Cons:

• "Emailed to show state of order, had no response." - Customer dissatisfied with lack of communication.
• "Lincolnshire Ponds Plants were dismissive and refused to send a replacement." - Customer unhappy with response to complaint.
• "The premises are a bit hard to find, but they mainly do online sales." - Customer on difficulty finding physical location.

Delivery and Packaging

Pros:

• "Ordered some Christmas java moss for my new aquarium. It came very well packaged." - Customer satisfied with packaging.
• "The amount of compost was spot on for the container it came with and the gravel was washed before it was bagged up." - Customer on comprehensive packaging.
• "The plants arrived 2 days earlier than promised." - Customer pleased with early delivery.

Cons:

• "I had to buy some fill-in plants throughout the first year." - Customer on inadequate initial plant quantity.
• "I end up now with no plants and half refund for these dead plants." - Customer on receiving dead plants.
• "Terrible company. Ordered 50 live tropical plants...most were nearly all dead." - Customer on receiving poor quality plants.