Salty Revolution Reviews Summary

Order Fulfillment and Delivery

Pros:

• "Expect to wait for delivery but if you are cool with that it is well worth the wait."
• "The stock I’ve actually received from this guy was nice and at a good price."
• "Prices are are kept low and there is always offers to bring prices lower."
• "I have placed several orders now and am always very happy with the conditions of the corals, invertebrates and other products when they arrive."

Cons:

• "First order took 3 months to arrive, placed two orders in Dec/Jan, arrived March."
• "Either way, it seems we can’t resolve this like adults, as you don’t seem to care."
• "Deliveries always delayed sometimes by months."
• "Don't not use this company they don't respond to emails and don't send out your items but will take your money."
• "Sceptical if they ever even have the availability of stock."
• "I feel really let down by salty revolution, I waited patiently and even believed all the stories."
• "I have placed several orders now and am always very happy with the conditions of the corals, invertebrates and other products when they arrive."
• "It’s been well over 28 days since the owner cancelled my order and no refund has been issued."

Customer Service and Communication

Pros:

• "The owner, James is full of knowledge and has always been happy to give advice where he can."
• "Salty revolution is a fantastic place to order from and also to visit, great friendly staff."
• "James is a very knowledgeable person and will always deliver better upgrades pieces of corals."
• "Always quality as described, my Florida rics are gorgeous and Servensis pencil wrasse a great addition to my tank."

Cons:

• "He doesn't respond to emails but instead slags you off to people for sending them."
• "Worse business I have ever dealt with. Ended up having to file a dispute with the bank."
• "If you question the delay, get a snotty email reply threatening to cancel the order."
• "After waiting half a year, I emailed for an update and this is his reply."
• "Got to be the worst fish retailer in the UK."
• "Never received 1st order, or 2nd order, was offered vouchers again!"
• "Wouldn’t even give this guy 1 star. Absolute joke."
• "Ordered on the 11th of April 23 and I'm still waiting for delivery."

Product Quality and Pricing

Pros:

• "The prices are incredible and value for money, you can stock your aquarium up and watch the corals grow."
• "Received my delivery of inverts last week and can't thank James enough for the service."
• "I think this is a fantastic service, in the marine hobby patience is key."
• "The knowledge that these guys have is simply outstanding along with their customer service."

Cons:

• "5 fish were dead due to poor packaging - this level of cruelty should not be tolerated."
• "AVOID AVOID AVOID. Worse business I have ever dealt with."
• "If you’re looking for the worst online service possible then look no further…"
• "The worst buying experience of my life. Waited 6 months and they kept coming up with excuses."
• "Much like others here, been waiting 2 months, so long that the offer I fell for, has come around again."
• "Would give 0 stars if possible. Placed an order then received an email stating nothing would be sent out for between 2-4 weeks."
• "Have a good selection of fish but the website is honestly so un-user friendly."
• "Salty Revolution is a top tier store in the UK for the saltwater aquarium hobby!"