Address: 65-67 Wharf Rd, Pinxton, Nottingham NG16 6LH, United Kingdom
Phone: +441773861255
Rating: 4.8
based on 238 reviews.
Staff Knowledge and Helpfulness
Pros:
"Staff are all experienced fish keepers."
"Very knowledgeable people who work here."
"The staff are very knowledgeable and approachable."
"Staff are very clued up to all aquarium needs and they aren't all about promoting the more expensive produces, they actually care for their fish."
"Very friendly knowledgeable staff who know their fish pond and can more than likely help sort out any problems you have."
"These guys know their stuff and are always willing to help."
"Staff are friendly incredibly helpful and very knowledgeable."
Cons:
"I do find that sometimes information given by some staff can be inaccurate."
"The male member of staff arrived, who was very arrogant and refused to answer my wife's questions."
"New staff who weren't welcoming, didn't seem to know what they were talking about."
"Don't believe them as I took my fish there to be checked as it was a bit sick and they told me I didn't have enough salt in my koi pond."
"First came across this place about 4 years ago so made the journey to have a look. Vowed never to return as the staff were downright rude and didn't like the condition of the fish."
"Apparently goldfish can't go in a tank any less than 100ltrs... Found the staff rude at the best after being told they wouldn't sell me half a dozen small goldfish for two tanks."
"If I could give 0 stars I would. My partner is unable to wear a face covering due to a hidden disability... But all of a sudden they don’t allow it and she was refused entry!!!!"
Product Selection and Pricing
Pros:
"The choice they have is absolutely massive."
"This is by far the largest selection of fresh water, tropical and marine fish I've seen in one place."
"Their variety of cichlids (both African Rift Lake and Central American) is really impressive."
"The selection of tropical, marine and cold water fish is huge, along with all the equipment or accessories you could ever want."
"A phenomenally cool selection of fish, I'd wager to cater for every keeper going."
"Their betta fish are stunning and fairly priced too."
"They stock a lot of rare breeds and their fish are reasonably priced."
Cons:
"The prices vary considerably, where their products could be a lot cheaper than online and then a lot dearer than online."
"Equipment is massively overpriced compared to online retailers (40%+)."
"Reptile section is bad overpriced and was made to feel like a nuisance for asking questions from the guy behind the till."
"Warning for all looking to order custom made tanks... tank was delivered with half of the specifications missing and quality of finish that I would not expect from any company."
"Prices aren't cheap, but you pay for what you get at wharf. Well worth the money for quality fish."
"Fish were on the pricey range but I guess u get what u pay for quality wise."
"Sorry can’t comment on the place never visited, bought online... SHOP AROUND, delivery way too much."
Store Experience
Pros:
"Parking is easy, although it is not well sign posted - there is a car park up the drive directly opposite!"
"Looks like a small shop but inside is actually big and full of interesting, cute, and beautiful fish."
"It's probably the best aquantic shop in the area I've visited."
"What really impressed me is the welcoming and non-patronizing attitude of the staff."
"Definitely the best shop we have visited."
"Maybe a bit inconspicuous outside but when you've found an entrance and place to park it's absolutely incredible."
"First time here and was blown away! Amazing store with everything you could even need or want for your aquarium."
Cons:
"Finding a place to park could be a problem as there is no car park."
"Parking can be risky, warden likes the area."
"Parking is a little iffy. Single yellows all around and frequent visit from traffic warden."
"Parking sometime a problem so choose your time right to visit."
"Does get busy at the weekend though, and don't park illegally as the yellow peril keep a sharp eye on parking in the area, even at weekends!"
"The only problem is parking. If you're luck you can park outside. If not then you have to park down bank."
"No dedicated parking but on street outside or find the side on the industrial estate if road is busy."