Finest Aquatics LTD Reviews Summary

Selection and Variety of Stock

Pros:

• "What an amazing selection of fish and the staff are full of knowledge."
• "The range of stock and quality of stock is outstanding."
• "Amazing stock, never leave empty handed."
• "Excellent range of quality goods and livestock! Some of the best specimens in the UK all year round."
• "Lots of amazing stock. Everything we have bought is amazing quality and thriving."
• "Finest Aquatics offers a fantastic assortment of marine and tropical fish as well as a whole host of accessories."
• "Great selection of marine & tropical fishes and live plants and corals."
• "Superb set up, all tanks clean and well maintained, and the staff were really helpful and polite."

Cons:

• "Small choice of reef building rock, had to travel elsewhere for this."
• "The range of tropical fish is really poor in my opinion for a shop that has built up a solid reputation."

Staff Knowledge and Friendliness

Pros:

• "Everyone who works there is so friendly and knowledgeable."
• "Very friendly staff, always warm and welcoming atmosphere."
• "The guys working there are really friendly and knowledgeable."
• "The staff are very friendly."
• "Really good shop well stocked and very pleasant staff."
• "Very attentive to customers, Experienced and knowledgeable staff."

Cons:

• "Never take your child, staff treat you like your kids out of control and look down at you."
• "I came in this shop with my kids and finance. Never again. Never felt so disgusted and embarrassed in my entire life."

Store Cleanliness and Maintenance

Pros:

• "The displays tanks are beautifully eye catching, clean, healthy and happy fish and corals."
• "Tanks are always exceptionally clean with crystal clear water."
• "You can see tanks are properly maintained no dead fish always clean."
• "Always clean and always see the staff maintaining and testing."
• "All tanks prestine clean and healthy looking stock."

Cons:

• "Having the quarantine tank on the shop floor with several dead fish isn’t a great look."
• "There was about 3-4 other tanks with numerous dead fish."

Customer Service and Support

Pros:

• "Mike and his team are always willing to go the extra mile for customers."
• "Fantastic service as always at finest aquatics, jay was so helpful and was able to answer all the questions we had about our purchase."
• "Ordered online and received plants quickly, well secured, strong packaging, no damage."
• "Very attentive to customers... Can’t recommend Finest enough to fellow hobbyists."
• "This store is fantastic. The guys are always friendly and welcoming, no matter how busy they are always happy to help."

Cons:

• "Just cancelled an eBay order of mine due to poor inventory control."
• "Ordered an automatic fish feeder from this company 2 weeks ago... Heard nothing from the individual that was originally in contact with me."
• "Paid for next day delivery and the product came 4 days later! When trying to contact them about getting my money back for the delivery I was promised a refund for the delivery cost... Waited over a week for a response, nothing."