"Staff extra eager to help and aren’t pushy when you don’t need advice."
"Very friendly and helpful company, gave me lots of advice and help nothing was too much and quick reply’s to emails and messages."
"Helped by Karl who was fantastic. So helpful and friendly, and extremely patient with my constant barrage of daft questions."
"Demi was an absolute beaut. Made sure my order was spot on and she is very helpful."
"Always find the staff very knowledgeable and helpful when they give advise."
"The staff are really friendly and helpful and can answer any questions you need."
"Staff are friendly and like to have a joke and the advice is top notch can’t fault."
Cons:
"We only wanted some advice on the fish we have bought from there, was quite surprised by the attitude of the staff member I spoke to on the phone."
"Having been a long term customer of theirs and spend over £600 on tanks and fish this is how they reward loyalty."
"I rang twice and got spoken to really poorly. Especially by the Manager who got so rude and defensive and told me to 'Do one'."
"One annoying and disappointing thing that makes the difference is that we spent a lot of money and walked out with a box and 2 carrier bags, the owner walked out of the aquarium room, straight past us, and didn’t even acknowledge us."
"I THINK MARK NEEDS TO GO ON A CUSTOMER SERVICE COURSE."
"Staff not enthusiasm serving, staff not even bother to told you about the promotion been applied when check out."
"Some members of staff are just plain rude."
Product Quality
Pros:
"Fabulous selection of fish, staff friendly and knowledgeable, fish healthy and good sizes and quality."
"All fish looked healthy and they have been in my tank for 3 days now and all doing well."
"All 18 arrived alive and healthy."
"The fish which arrived well packaged and very healthy - eating within an hour of being released into my tank."
"Every single fish is thriving and well."
"Fish packed double bagged."
"Fish arrived in perfect condition."
Cons:
"These fish were likely in quarantine but still sold. I strongly advise to avoid this pet shop if you really care about your fish and particularly if you're a novice."
"May have been a bad one off experience but the fish I bought was a bit over priced and had disease."
"Shoddy, bought fish and less than 24 hours later one had died."
"Every time I buy fish from here they end up dead after a couple of days."
"Called in at the weekend shopped here many times but seen an abundance of dead fish."
"After bringing them home it was clear they had likely had fin rot and by the next day 3 died."
"Bought 6, all but one died."
Value for Money
Pros:
"The prices are so good by far and I keep coming back for more."
"The price of the petricola was the lowest price I’ve seen them at so I couldn’t miss out on such a bargain."
"We got some fish as well which look well fed and well maintained and extremely reasonable priced."
"Very well priced, high quality fish from an independent retailer."
"VERY competitive on price too."
"The prices are even very reasonable!"
"Your prices are extremely competitive."
Cons:
"The fish are a lot more expensive than most places I have been."
"Little bit on the expensive side, but you pay for what you get including a great service."
"Even expensive fish like a 'Gem Tang' which they are selling at £1900! is kept in a 12 inch x 12 inch tank!!!"
"The fish I bought was a bit overpriced."
"Some fish are pricey compared to other places, but I’d happily pay more knowing they are well looked after."
Delivery & Packaging
Pros:
"Fish arrived on the selected day and they were packaged very well."
"Parcel arrived on time."
"Was very impressed on how well they were packed and the delivery."
"Fish were packaged well and all arrived in healthy and active condition."
"Fish came on the given date, well packaged with heat packs to keep the fish at a satisfactory temperature."
"They arrived well packaged and in great health and have now settled in with the rest of my fish."
"Fish arrived very well packed and the speed meant minimal stress to the fish."