Address: Chester High Rd, Burton, Neston CH64 8TF, United Kingdom
Phone: +441513363616
Rating: 4.3
based on 149 reviews.
Customer Service
Pros:
"The staff are so helpful and friendly, if you have any questions, they're always willing to help you out and extremely knowledgeable."
"Lewis at Water World was super helpful, I couldn't ask too many stupid questions, he had so much time to ensure we were buying what was right for us."
"Staff were most helpful and attentive to my companion who had walking difficulties."
"The customer service was excellent, a man with a Liverpool kind of accent was very helpful and knowledgeable."
"The staff in the coffee shop are friendly and efficient."
"Very friendly and helpful staff."
"Customer service is the reason folks like us return time and again."
Cons:
"Absolutely disgusting. This shop sold fish to an amateur without giving the correct advise."
"Left waiting at an empty till, and when eventually shouted for attention were rebuked by staff."
"Owner is totally unprofessional speaks to customers like rubbish."
"Was unable to purchase any tropical fish as the lady told me she wasn't allowed to leave the counter."
"Rang the store they won't do anything to help so it's cost me 13 fish not impressed."
"Disgraceful customer service, rang up about a faulty pond filter and told to bring it back with receipt for refund."
"Lovely items for sale, the grounds are kept nice with a huge koi pond, however I found the staff to be dismissive, unhelpful and rude."
Product Quality and Selection
Pros:
"Bought the Fluval shaker 252, was a great price, water world was the cheapest retailer for this tank."
"Not just a place to buy fish but somewhere to let the kids wander around to look at fish in extremely well kept habitats."
"If you need a water feature they have a huge selection, there is something to suit everyone's tastes."
"Good selection of cold, tropical and saltwater fish."
"Picked up a lovely hariwake for just £12.99 and a couple of tropicals."
"A wide selection of cold, tropical and marine fish."
"Great selection of animals who are all very clean and well cared for."
Cons:
"This company may as well, close down as they have so little stock most of it dead or dying."
"Absolutely disgusting and disgraceful how they keep their Marine life tanks."
"Good stock of fish and supplies, sell rabbits and birds, nice cafe but its not cheap here and fish are expensive and of average to poor quality."
"Just brought a fish back that died 1 day after buying it and the tested my water I brought in and said my ph was 5 just got back retested it and ph cam up a 7.4"
"The indoor tropical aquarium section always looks neglected."
"Bought some Koi for fathers day 2023... within 2 weeks i was losing fish... it looks like these fish had introduced an infection."
"Do NOT buy live plants from this shop - the ones we bought were infested with snails."
Cafe and Food Services
Pros:
"The cafe is excellent good food and varied menu."
"Excellent breakfast. The girls serving were very polite & extremely hospitable."
"The cafe was clean and the food was good."
"Food was nice, good price and although they were full, food was served pretty quick."
"Lovely place to visit cafe is first class for food & drink."
"The cafe is good here too. A decent cafe menu and well priced too."
"A great cafe with really nice food and drinks."
Cons:
"Food was not that great either, I ordered a cheese an onion sandwich, actually got sandwich filler you buy in tubs from all the big stores."
"Now lilypad cafe is incredibly overpriced for what they're serving you."
"Don't go mid to late afternoon if you expect cakes and coffee. Once the cakes are gone, they're gone!"
"Have eaten there numerous times but yesterday Sunday food disgusting wife ordered scrambled egg and what came was an omelette chopped up on soaking wet toast."
"Going into the cafe their display tanks look poorly maintained."
"Went to the coffee shop for the first time today since it has been taken over. All I can say is I won’t be going again absolutely outrageous prices for basic food not even anything fancy."
"The toilets were terrible ..being disabled the toilet wasn't big enough to take a wheelchair ..absolutely useless."
Facility and Environment
Pros:
"Beautiful place to visit buy fish feed fish all your animal needs."
"Fantastic show ponds in a great setting."
"Quality local food and a great setting next to the garden centre."
"Also includes a nice coffee shop, a good selection of outdoor plants, ponds and outdoor fish for the garden."
"Lovely items for sale, the grounds are kept nice with a huge koi pond."
"There is plenty of parking with a large overflow carpark. Aquatic area is well stocked."
"Parking is free and Water World itself is wheelchair friendly."
Cons:
"We will be avoiding this aggressive, unsafe, people-, fish-and environment unfriendly place like the plague."
"This use to be a great garden centre but I feel things have slipped quite a bit."
"Myself and my family have been going to water world for years, it has definitely gone down of that time, and in a sorry state."
"The outdoor plant area is really neglected though and brings the rest of the garden centre down."
"The outside pond areas and some internal displays need a revamp or at least some housekeeping."
"The outdoor fish and pond section is looking very run down, almost to the point of being derelict."
"Fascinating fish, but quite a tired looking place in terms of outdoor seating and the roofing in the aquarium area looks as if it has had many leaks and not been replaced."