Lidl Reviews Summary

Store Layout and Design

Pros:

• "I like the improvements they made lately - adding the self-checkout, changing the layout made the shopping experience easier and quicker."
• "Great store, more products lines after its refit a year ago."
• "Recent design changes to the store layout have made a huge difference to the shopping experience here is much improved and the installation of self-service checkouts has helped with the long queues."

Cons:

• "Now, it's impossible to shop here after 1900/2000 because there will be entire pallets of stock taking up the aisles."
• "The aisles are too narrow."
• "It is always full of people. Today I went there and in every aisle you could find one of those trolley that they use to stock or remove empty boxes, it is almost impossible to move in there when you have a pushchair."
• "Considering the amount of customers it receives, this shop is extremely small."

Staff and Customer Service

Pros:

• "This store has friendly staff and security guard."
• "The staff are very helpful and will scan your items quickly."
• "Staff are more helpful and friendly than in other branches, especially the young brunette girl."
• "She was very professional with helping us with our queries."
• "Staff was very busy but still helpful and polite when I asked for an advise."

Cons:

• "I've seen one off woman worker with headphone shouting at an old lady for opening a box to check inside before buying it."
• "In wood Green the staff is very unhelpful and unprofessional."
• "First time the Security lady is extremely rude."
• "The staff are always so rude and do not care about being polite."
• "When I try to get out there this guy was really rude and disrespectful to me."
• "The woman manager rude and customer service zero."
• "Really rude staff."

Shopping Experience

Pros:

• "Beautiful 😍 amazing place good prices and cheapest energy drinks in town. Helpful patient staff.10/10 recommend."
• "Naturally, Lidl is an attractive brand because they do good products - especially continental products, good deals and have incredibly attractive prices."
• "The store offers a wide range of affordable products and if you can look past the labels, you'll find that they are of very good quality."
• "Variety, quality and good prices. From fresh vegetables, fruits, meat, bakery section offers lots of different breads, pastries, cakes,..."
• "Every week they have a different selection of household and DIY goods. Fresh bread baked on site. Cheap vegetables."
• "Very competitive prices, wide range of groceries & delicious Bakery section."
• "Good food products, great value."

Cons:

• "A lot of the shelves were bare or messy, products were shoved in the wrong places, and some of the refrigerated items were rotten and left out of the fridges."
• "The shelves on my last visit were almost empty, the place was too crowded and was impossible for me to buy what I went for."
• "Poor range of products, mess on the shelves especially fridges, it's hard to find a right price tag because products are not in place."
• "It's disorganised, very messy, shelves normally near empty and crowded."
• "Shelves were messy and unkempt, staff floor staff no where to be seen and long dysfunctional queues."
• "This is the dirtiest and most crowded Lidl I've shopped in."
• "But since the Covid-19 Pandemic, there have been non-stop issues with stock."