Address: 1 Wharf Road, London, N1C 4BZ, United Kingdom
Phone: +442073725330
Rating: 4.3
based on 119 reviews.
Store Layout and Stock
Pros:
"Huge place with nice and modern architecture and all the newest technology a supermarket has to offer."
"Spacious & clean, this Waitrose also has a cafe, wine bar and even cookery school."
"The store is clean, orderly and the layout is thoughtful."
"A very spacious well laid out supermarket with a great selection, particularly given how central it is."
"This location has bakery and cooking school, an excellent wine counter and juice counter!"
"Great place to shop in a great location. Wide variety. Bakery does cookery lessons for adults and kids."
"Lovely spacious supermarket with cafe and small park area."
Cons:
"At 12.57pm, right in the middle (or beginning?) of the lunch rush, this was the state of the sandwich section. As well as being severely under stocked, it was just a disgusting mess."
"I don’t know how they made it possible: it is a huge waitrose but many groceries are just 'out of stock' or 'temporarily unavailable'."
"Smashing looking store, but poorly stocked. Very small butcher's counter."
"Many shelves were empty."
"Regularly has low or no stock (not just at the end of the day) of basic stuff like fruit and vegetables."
"The fruit and veg section is mostly barren, over two thirds of the cheese section is empty."
"Overall a good experience but they seem to have a problem keeping their shelves stocked."
Customer Service
Pros:
"Great shopping experience, friendly staff, there is a cafe, bar, cooking school, beautiful surrounding by the canal."
"Always a pleasure to shop here. Haven't been for a while, for one reason or another, just not been. I've missed it, and the staff."
"Definitely my favourite supermarket in London. The team is friendly and helpful."
"The lady who works at the cafe here however is very sweet."
"Civilized, with friendly and approachable staff."
"The staff there are very helpful and kind as well."
"The staff are incredibly friendly, and happy to help you with anything!"
Cons:
"I shop here almost everyday to buy my daily groceries. Today my partner and I tried to get a small pack of painkillers and some period pads. The assistant came, said I need to check your ID, you’re 24, oh I can’t sell it to you then he left."
"The ‘traffic controlling’ done by staff at the self checkouts needs a review… It’s like being shouted at by aggy airport security staff."
"They are extremely racist and rude."
"The worst customer service I’ve ever experienced, racist man refused to check my I’d referring that he cannot see it despite wearing glasses."
"Some of the staff can be very rude."
"Just now, a staff member at the self-checkout yelled at me, saying, 'This till is not working; you should not use it.'"
"Extremely rude lady at express checkout today at 15:45."
Amenities and Services
Pros:
"Yay, free no-obligation-coffee with your Waitrose card! Plus they have some good quality foods, and they're not always as expensive as some might imagine!"
"Such a brilliant experience! I did an evening class and thoroughly enjoyed it."
"The cafe is really good and taste well. The environment is very comfortable."
"First of all, location is really convenient. Close to kings cross and st pancras."
"A genuinely great supermarket, which is an odd thing to say. Really nice, contemporary space."
"Came to a Korean cuisine class at the Waitrose Cookery school. I've been really impressed with the teaching and structure of the day."
"Sarah A. helped me at the Cafe Bar. She was an absolute delight to chat to."
Cons:
"Love Waitrose, but the last two times I've been in this location it's smelled like terrible body odour."
"Food order was placed for a company event, the food was supposed to come between 11:00-12:00 and was cancelled at 11:15 by Waitrose, you can image the embarrassment."
"I recently attended a day long class, and while the instruction was good, there was less value for the cost versus other day long classes I've taken elsewhere in London."
"I used to enjoy shopping there until they removed the tills from near the main entrance. Now the queuing is much longer and more self service tills are closed."
"this waitrose is just the best. i mean the location and place is just too beautiful!"
"Painfully slow cafe service is a shame as the store, and cafe, are lovely!! We've given up more than once."
"Dirty toilets. I visit this waitrose very frequently and frequently use the loos. Normally I would give it 5 stars, but as long as I've been coming the toilets are invariably smelly, dirty and just disgusting."