"Great products and helpful staff. From the moment we walked in the staff were on hand and aisles clean with products fresh and clearly priced."
"Great supermarket great staff great selection of fresh meat fish cheese bread."
"Their bakery is fantastic and their cooked food counter is also brilliant and you get a lot of reduced items for really great prices."
"Undergoing another Store upgrade almost complete, superb blasts Aldi and Lidl out of the water with great produce and good pricing, restaurant and cash points, plenty of free parking on site. Friendly staff, excellent."
"Servers are wonderful, taste of food was great."
"A big thank you to Robert who was so helpful and friendly."
Cons:
"The Managers are called time and time again and do not respond."
"The staff weren’t friendly, and the one who served me on the till was rude."
"Waiting for fresh French bread. Told by ‘the manager’ of the section that it would be half an hour. An hour later, he denies even speaking to all the people that were waiting."
"Absolute disgrace, badly managed, not enough staff on tills during peak times."
"The security staff is extremely rude and insulting."
"Very rare to see anyone on the shop floor to help look for an item."
"One of the poorest customer experiences ever. The staff are usually rude and unhelpful."
Cleanliness and Maintenance
Pros:
"A wonderful supermarket in central Acton."
"The store is always clean and well-organized."
"Stopped off for lunch here today in the Morrisons Cafe. The cafe itself was busy, but both clean & tidy."
"This store is laid out very well, everything in good order and nicely displayed."
"Great choice of fresh fruits and vegetables, different meat, and excellent bakery."
Cons:
"Unfortunately, whenever I use the toilet it's not clean, smelly, very often no toilet paper available."
"The whole place looks rundown and unkempt."
"The store is unkempt dirty."
"The shop is dirty, not mentioning outside where the trolley tents are."
"I found the shop quite messy and dirty, in several places there was food on the floor, broken cans, broken eggs...."
"The store's hygiene and general attitude towards health and safety is highly questionable."
"Toilet facilities are very poor and up keeping these facilities is not a priority."
Product Selection and Pricing
Pros:
"Great stock of diverse products and well priced too."
"The sandwiches were lovely with a choice of meat, fish or cheese."
"The prices are also very reasonable, and they often have special deals on produce."
"They have a wide variety of fresh produce, and their prices are very reasonable."
"Even though it's not a very big branch of Morrisons the deals are really good and competitive."
"The price and quality of meat and fish is brilliant."
"They have a wide variety of fruits and vegetables, and they are always fresh and ripe."
Cons:
"Almost all of the fruits and vegetables are unnecessarily packaged in plastic film, the overwhelming majority of chicken is not free range and, with a few minor exceptions, most of their fish is not sustainably sourced."
"Cosmetic changes but products don't appeal."
"Must be the only Morrison's I know where discounted items hardly ever appear, and when they do, there is usually a queue of people waiting to bag them."
"Check the date on whatever you're purchasing, as they regularly have expired goods on display."
"A very poor organic range across their items, as well as a minimal selection of ecofriendly household goods."
"The choice of articles is so bad."
"Not only has the food become more expensive, but the variety has also diminished."
Facilities and Accessibility
Pros:
"Free parking for 2 hours."
"Large superstore with onsite parking."
"2hrs free parking."
"Certainly one of the bigger Morrisons branches. I like the store when driving in West London. The good thing is it also has free parking, useful if you just need to quickly pop in and out to pick something up from the store."
"They have baby clothes and toddler clothes. They also have a cafe which has cheap food."
Cons:
"It can get busy getting in and out of the parking lot."
"Front of the store is always busy and cluttered and never feels welcoming."
"No sanitizer in any point either carpark escalator level or entry to main store."
"Click and collect service could be improved."
"There was no disinfectant station for wiping the trolleys at the car park level entrance."
"Could be better. There are hardly ever any shopping baskets at the entrance."
"You can never find a trolley and have to go inside supermarket to the back to find one or grab a customer going out."
Shopping Experience
Pros:
"I love it."
"Best supermarket in the area."
"Good selection and layout."
"Very organised social distancing operation."
"A quite big Morrisons shop, it has a cafe where you can eat breakfast. Looks a little bit old, food is nice. If you want to have quick breakfast and do your Sunday shopping, this is your place. Parking always has spaces."
"Inside the store, the foods are laid out in a way that reminds me of a French supermarket."
"Very well stocked supermarket with all the possible groceries you can imagine and more."
Cons:
"Avoid it! Security guards are so annoying."
"Really busy, no hand sanitiser on the entrance, no social distance respected😢 I always like this shop because I can find everything I need but this time shock me, considering we are on tier4, looks that they care only about sales.... Sad"
"Understaffed with empty shelves."
"They tend to under staff the checkouts as well."
"One downside are the payment lines for self checkout on normal days. Once in a blue moon all of the payment booths, especially the small card payment ones, will be working. As most of the time the line stretches 5 aisles back because something will be wrong with the self-check-out machines."
"Good selection of stuff here, but let down by unreliable availability of stock and customer service."
"The store is simply never fully stocked. It’s amazing how often I go there, looking something simple like vegetables or frozen pizzas, and return empty handed."