Morrisons Reviews Summary

Customer Service

Pros:

• "A brilliant, hard working team providing excellent levels of customer service and I was served very professionally!"
• "The staff friendly."
• "The staff were incredibly friendly."
• "Friendly and helpful staff, always willing to answer questions and assist you."
• "Staff not polite? I disagree. OK, you might wish there are more of them scattered throughout the store, but when you find someone they're always friendly and helpful."
• "Very helpful and polite staff, every time I have been there."
• "Staff are absolutely the best morrisons staff I have come across, I wish other stores took note or even same training."

Cons:

• "Bad experience ever, zero customer service."
• "There was no one on the meat station and no member of staff acknowledged me."
• "Went to the food court today. I am gluten intolerant so I asked about gluten in their hot food. I approached 3 members of staff and none knew what gluten was."
• "The staff mostly consisted of people in their 20s and could very well explain why they were so impolite and have no sense of service."
• "He did not say a thing to them, just rudely pointed as if to say 'you should have read that and not asked me the question'."
• "The elderly black lady at the hot food counter has the worst possible customer service you can imagine."
• "Some staff are very aggressive and very rude physically and verbally attacking elderly and disabled people."

Store Cleanliness and Layout

Pros:

• "The shop is clean and tidy."
• "The store was clean, well-organized, and the staff were incredibly friendly."
• "Nice and clean store, really nice atmosphere."
• "Clean facilities and all government guidelines are still in place."
• "Bright, well laid out supermarket with a great range of products."
• "The store is always stacked and clean."
• "Otherwise, the store is tidy and neat as they have done a full refurbishment."

Cons:

• "The toilets were closed! I guess it is down to this situation. However, other supermarkets haven't locked the Patrons out of the toilets!"
• "Why have a restaurant and no toilets."
• "The toilets are never in use either."
• "Public toilets STILL closed from covid. (Really??) Self checkouts always closed, forcing long queues."
• "Toilets at Morrisons Wood Green have been out of use for last two months and no sign of repairing."
• "Ladies customer toilets are disgusting! 3 cubicles. One has no door."
• "Toilette disgusting, self check out impossible to negotiate without assistance."

Product Availability and Pricing

Pros:

• "The prices for meat are quite high but for fish the prices are quite good except of the Carp fish, which is very high!"
• "Products are well priced too and is far cheaper than Tesco and Sainsburys."
• "They have most varieties of fruit and veg to please everyone and everything always looks fresh."
• "Good selection of food. Also an aisle with clothes for young children and babies. The new food court and cafe has a good array of food and it’s really reasonably priced."
• "Although the prices online is not always what you'll get in store, you still always get great offers in store to make it up plus lots of great priced products that aren't listed online but are available in store."
• "The selection of fresh produce was impressive."
• "Good fish section, butcher section, and decent vegan and gluten free produce/sections... A wide enough range for the fruits and veg."

Cons:

• "ALL the self service tills were closed, of course why would they be open at lunch time."
• "The bakery section is very hit and miss."
• "Layout is a bit odd, but not bad. Too many items were out of stock and lots of empty shelves."
• "Big shop let down by lack of stock."
• "Always overcrowded, this Morrisons is poorly stocked, especially for fruit and vegetables where the selection is often terrible with staple goods regularly running out."
• "Didn't enjoy shopping in there. All my item I went to shop for where more expensive then Sainsburys."
• "The fresh fish counter not the best looking quality and selection."