Marks and Spencer Reviews Summary

Staff and Service

Pros:

• "Great staff at this M&S."
• "A massive thank you to both Alison and Jess for helping me find the only one of this item in store that I was specifically searching for."
• "Personally the best M&S I've ever been to, It's huge and has everything under one roof."
• "Fairly large M&S, probably the biggest in Greenwich and surrounding areas, well stocked."
• "Amazing staff in the food hall, all exceptionally helpful and friendly."
• "Staff I've met have been great, friendly and very helpful - Rabah in particular."
• "The staff extremely helpful and friendly."

Cons:

• "Have made three visits so far to this branch and each time have been impressed with the skill shown by the staff in evading customer interaction."
• "The self claimed duty manageress Naomi Mwamba is highly unprofessional and RUDE."
• "I will never buy online again from you. Its been 1 and a half month to receive a refund. Customer service was rude to me."
• "Security guy chased me down the street after purchasing a bag in this store."
• "Rude, arrogant staff. I approached empty till and received no acknowledgment from 4 members of staff."
• "When approached by a member of staff we explained what happened on to be argued with."
• "She apologised and her expression and body language conveyed it was a fake apology without any attempt at eye contact."

Store Layout and Cleanliness

Pros:

• "Always clean and easy to navigate through."
• "Lovely size of M&S with adjacent parking for vehicles and cycles if needed."
• "One of the best M&S's I've been in terms of organisation."
• "Absolutely wonderful store. Better than Bromley and Eltham as it's clean, spacious, well designed and set out nicely."
• "This is one of the larger stores which is really well stocked with clothes for all the family."
• "A very large and modern store both clothes etc and a massive food hall."
• "Great shop in terms of size and variety of goods - households, clothing and food/grocery."

Cons:

• "Although there are several tills, we've rarely seen more than one open so there's always a queue for the single open till."
• "But at this moment if you see from the photos there are a lot of empty shelves."
• "The home section is very small and the products are very dusty."
• "Heat is turned so high you can't concentrate. Sterile unappealing retail space resembling an aircraft hanger."
• "Almost every table was dirty to the point I saw customers clearing tables themselves so they could sit down to eat."
• "Mess all over the floor not being cleaned up."
• "The Charlton branch has some very unprofessional staff."

Product Quality and Selection

Pros:

• "The produce looks great and for the most part, doesn't have next day use by dates."
• "Like any other M&S this too has a huge collection of clothes, accessories and household items."
• "There is a food hall with good selection of food and wine."
• "Nice stuff. M & S have really outdone themselves with their clothing."
• "Always good selection of quality products."
• "The clothing department offers a wide range of stuff, very useful if you're looking to get a quick ensemble together for a night out."
• "Today I had the Steak & Ale pie and it was divine!"

Cons:

• "The Brie and something toasties we had to have looked like they were fried in a vat of oil they were so greasy."
• "I ordered the cheesy chips and the garlic sauce didn't taste right."
• "I love the food hall. The clothes could do with a little more oomph... a tad boring and I find the quality is slipping."
• "If I have to have a moan it was the fact that they did not have more options for the bigger built man."
• "Food is quite overpriced. Cake was dry and tasted like it had been sat out too long."
• "All the food we had ordered was use by 26th Dec, this is disgusting."
• "Most clothes are made in India or China with cheap fabrics."

Customer Experience

Pros:

• "It is nice to have a piece of cake and a pot of tea with friends."
• "Love the Foodhall and it's open to 10PM! What a bonus."
• "Luuuurve this place, all the products, the layout and more importantly how friendly and approachable people are."
• "My wife and I had a snack in the store’s cafe and we were very impressed by the quality and service."
• "A big positive is the cafe upstairs with views south and east."
• "The café has really good coffee and the selection of food is basically the same as you can get in the supermarket but fresher."
• "Nice cafe inside. Loads of space and good vegetarian and children's options."