Toby Carvery Watermill Reviews Summary

Booking and Seating

Pros:

• "Good job I had booked as no availability for walk ins at all. Lots of people turned away."
• "We were seated quickly, our server (Mark) was great and chatted to the hole table kids included he was friendly and polite and took all our orders quickly."
• "We were a party of 9 (6 adults, 2 kids and a baby). Turned up at a busy time with no reservation but the host sorted a table for us within 5 minutes."
• "Glad we arrived early as we hadn't booked. The place filled up around us and many had to wait in bar area for a table."
• "Didn't even book and still offered a table."
• "We made an instant booking over the phone for 6pm and it was accepted."
• "Very busy - glad we booked."

Cons:

• "Tried to get a table and no joy. We were told very abruptly that they had already gone through 5 joints and they won't be replenished."
• "Wait times at the weekend can be upwards of an hour. So book in advance to avoid disappointment."
• "Very very busy but empty tables. We had booked but rather than move us to an empty table where people were coming later, kept us waiting over our allotted time."
• "Booking is essential (we did) as people were being told there was at least a 45minute wait for tables."
• "Unfortunately the table I had booked was not ready, I was advised to wait in the bar Tried to buy a drink but no one was serving!"
• "Booked a table for a Sunday carvery, rang up to say we would be 15 minutes late, arrived 18 minutes late and table had been given away."
• "Stood at the desk to be seated for 15 minutes."

Service

Pros:

• "Carvery was delicious and the man serving was happy and polite."
• "Plus the staff all seemed to have a brilliant team attitude, praising and helping each other."
• "Chefs clearly take pride in there cooking as the food looked and taste beautiful."
• "Staff was very helpful and pleasant."
• "Nicolle was our server and she was brilliant, she went about and beyond for us."
• "The staff were lovely too. Great value for money so we had a dessert too x"
• "The waitress (Chloe L I think) was amazing and had lovely customer service."

Cons:

• "No idea how this place has so many good reviews, ate here on New Year’s Eve and plates, bowls and cutlery were filthy."
• "The worst thing is your eating and people stood alongside your table queing its not good or very nice and an uncomfortable feeling."
• "There was over 25 minutes wasted just standing waiting to be served."
• "The stuff was not very efficient."
• "No one came and asked if we was ok and they could clearly see we had issues and not once looked our way and give eye contact very dissatisfied with the visit."
• "The drinks never came…we’d wanted puddings once we’d had a drink but I gave up waiting."
• "Staff training is needed we not be going back they it’s more important to leave us stood there ten min then to be told go to bar to order."

Food Quality

Pros:

• "The food was pretty good, especially the dessert."
• "The food was delicious as it always is, thank you."
• "The food was the best Carvery I've eaten for years, delicious meats, and scrumptious vegetables, perfectly cooked."
• "The starter and the carvery were delicious."
• "The food was piping hot and fresh— I love veg so the free top up is a bonus :)"
• "Just had a carvery at Toby carvery, excellent start to finish."
• "We loved our carvery’s which were amazing with lots of flavour."

Cons:

• "The only veg they had was peas, the stuffing was cold, hard roast potatoes."
• "Food was substandard. Roast potatoes flavourless, the beef was fatty and lots of sinew and bitty."
• "The lemon didn’t taste like lemon and it was very overwhelming."
• "However, there was a full uncooked potato in my carvery mash."
• "Roast potatoes burnt. Even though it was busy much of the food was dried out."
• "The food had very little to no taste, it was dry, and a very small portion of meat given."
• "The veg was undercooked and not very hot. The mashed potatoes were full of big lumps."

Facilities and Cleanliness

Pros:

• "Pub is fresh and looking beautiful after the amazing remodel!"
• "Spotlessly clean with a comfortable, relaxed atmosphere."
• "Food nice but nearly cold. Place nice and clean."

Cons:

• "However not so good was the parking. Just 4 disabled spaces is way too few for a place that size."
• "Discusting toilets, rusty fittings."
• "Cleanliness is poor, knifes and forks are not clean."
• "The carvery section hadn’t been wiped for hours, food everywhere!"
• "In the stuffing were pieces of grey and the only and best way I can describe it was it looked like fish scales."
• "Our first time visiting, the place looked like it could do with a good clean, tables were sticky, chairs were dirty."
• "Burnt sausages, soggy mushrooms, no bread left for toast, food all over the floor."

Value and Pricing

Pros:

• "Being mindful of the price the value for what you get is very good."
• "The food is great value for money and the staff are all helpful and friendly."
• "Only £35 including during, good value."
• "Always great value."
• "We will visit again as the prices are quite good especially at a time where everyone are trying to be careful."
• "Good customer service, good food temp, good drink refill service."
• "Went for an all you can eat breakfast at 9am, it was amazing, everything was cooked, hot and fresh."

Cons:

• "I was charged £1.99 for a cardboard container, much to my annoyance!"
• "When the bill came was charged £15 are they on this planet put in complaint but wasn't interested."
• "Food was lovely, pretty much self service so was massively surprised at the stealth service charge at over £11."
• "Yorkshire pudding was cold. It wasn’t worth £13.99."
• "When the bill came we were charged £8.49 for 3 quorn sausages!!!"
• "I was disappointed that you charged 99p for a 'baby plate' for a 1 year old who was eating nothing when there were 9 other diners paying the full carvery costs."
• "Needless to say we won't be going back would would not recommend paying £30 for 2 meat free standard carvery with the wrong drink, slow and poor service and no apology."