Fox & Crown Reviews Summary

Service

Pros:

• "The dining room staff were friendly and apologetic."
• "Staff couldn't have been more helpful."
• "The staff on duty were lovely and helpful so we thank you for that."
• "Staff are always friendly and professional and very quick with service."
• "Staff go above and beyond and there is always service with a smile!!"
• "Staff were friendly and checked everything was fine with our meals."
• "Always have a great experience at fox and crown, friendly service, great food at great prices!"

Cons:

• "Absolutely shocking, partner ordered food at 20:25 they took the money, stated it had been delivered when hadn't then shut!!"
• "Whilst it was busy at the bar it was obvious there wasn't enough staff serving."
• "We stood for 15 minutes but there was no one to show us a table."
• "Terrible service... given a table next to the toilets and when we asked for a menu was told it's all on the app and then completely ignored us."
• "Had to wait about 50mins for food and not once did anyone come and apologise."
• "The customer service was absolutely terrible from all of the staff expect one."
• "Poor service from several staff."

Food Quality

Pros:

• "The food was nice and hot and everyone was happy with their meals."
• "The food was amazing, the only place in town to get an xl mixed grill cooked to perfection."
• "Food was all cooked to perfection and beautifully presented."
• "Food tasty, good value for money and generous portions."
• "The food is great, service is always with a smile and the food is always piping hot."
• "The food was amazing. Great price and an overall nice family gathering the place was nice and clean."
• "Myself & good lady called for the second time as we were passing & yet again the food was of a very high quality."

Cons:

• "Food was OK but part of our order was missing."
• "The salad looked past its best and was coveted in oil so we returned it twice."
• "Nachos were disgusting, cold (straight from the fridge)."
• "The steak was too chewy with most of the steak inedible due to fat & gristle."
• "Tasteless chicken that looked and tasted like it had been carved out of braun and cooked 10 years ago."
• "The meal was awful my son had the big daddy burger but after one bite couldn't eat it it was worse burger we have ever order."
• "Pudding tasted burnt."

Atmosphere

Pros:

• "First time visiting since being refurbished. It was lovely and the food was good too."
• "The atmosphere is great on quiz nights."
• "Lovely decor (just been refurbished), kind and friendly staff, and an amazing menu."
• "The atmosphere was vibrant, friendly and welcoming with some great drinks deals on offer."
• "Really nice place and great atmosphere."
• "From the minute we arrived till us leaving we were greeted by friendly staff and the pub had a lovely atmosphere."
• "This place has been a favourite for friend gatherings or work lot gatherings."

Cons:

• "The atmosphere wasn't great, football was playing on loads of televisions throughout the Pub."
• "Service just isn't right at the moment."
• "The eating area was relatively dead yet we were still sat waiting ages for our food."
• "The noise was horrendous, it was more like a night club."
• "Thought they weren't going to accept an Assistance Dog, in the restaurant side - the bar woman had to ask someone... She made it as though having a dog was such a problem in where to put us!!!!"
• "Also a member of staff was outside smoking she came back in straight behind bar and never washed her hands."
• "The heating wasn't working this day I was a customer they didn't even offer us a heater where other's did have."

Value for Money

Pros:

• "Cheap and cheerful but the food is usually on (I've had the odd not so good meal here over the years but these are rare)."
• "very large portions and very tasty."
• "Food more than good value for money, we had 2 steaks at £5 each, cooked just as we liked."
• "Meals seem reasonably priced and look quite good."
• "Fantastic value for money. Very large portions and high quality."
• "All together cost for 4 meals, 2 deserts and 4 soft drinks was just shy of £35 which wasn't bad considering."
• "Would definitely recommend this for decent family dining at an honest price."

Cons:

• "Drinks here are a little dearer than most pubs in the area."
• "Very expensive, waste of money and will not return."
• "Food to much money for what you get on the plate total washout."
• "1.80 for soda and lime!!! (It's just fizzy water and cordial)."
• "Especially when the prices are crazily high as well."
• "Food is pricy for what you get."
• "For £15.99 we received cold chicken, cold beans and over cooked chicken nuggets."

Cleanliness

Pros:

• "The place was busy."
• "Lovely cosy feel, the staff are extremely welcoming."
• "Nice and clean inside, modern looking, we got there around 1pm it was a bit busy so we had to wait a while for our meals."

Cons:

• "Toilets were smelly, floors wet and not cleaned, no rota visible for regular checks."
• "Dirty tables, even when they collected the pots they did not wipe the table."
• "Food from previous guests still on the floor and not swept up."
• "The table was sticky the floor filthy food stuck to menu and the food was disgusting we walked out!"
• "The kitchen door was open ime a chef and thers no way my kitchen would be so disgusting."
• "Toilets are not clean but I guess being so busy they didn't get chance to check."
• "Very disappointed with the staff at the fox and crown snatched a pint of beer from the table."