ND Aquatics Ltd Reviews Summary

Product Quality

Pros:

• "The tank itself is exactly what I asked for, and built to a great quality."
• "Build quality is amazing always well finished."
• "Deserve more than 5 stars for the quality of their tanks."
• "The build quality is superb, the staff are very friendly and they have lots of customers so you have to be patient as they work their way through the customer queue."
• "The build quality is truly outstanding and worth paying for."
• "Quality of the aquarium so much better than your average mass produced aquariums."
• "Amazing quality and craftsmanship totally over the moon with setup best tank Iv purchased in 20 years from the sealant to the anti slam cabinet doors you get nothing but top quality."

Cons:

• "Had 2 6ft tanks off ND the first one the courier broke, the second one lasted 3 months then I come down stairs one morning to find the tank had cracked."
• "Unfortunately the first tank delivered was slightly damaged."
• "First tank faulty and second tank arrived scratched."
• "I am not happy with my tank, 6x2x2, it's a mess, and also 3 deep scratches in the glass."
• "The wooden lid sections are starting to bubble and separate, the seals have failed around the edges."

Customer Service

Pros:

• "The delivery driver was brilliant. Punctual and very helpful."
• "Dom who delivered it was very knowledgeable at moving these really big tanks."
• "Andrew has been really helpful and supportive, giving friendly and professional advice and answers to my questions."
• "Response to my email was so fast."
• "Always been responsive on the phone and email."
• "Great people to do business with. Always reply to emails and help you with any queries you may have and advice."
• "Andrew always answered the phone promptly when I phoned and got back to me in a timely manner."

Cons:

• "This company has been a nightmare from start to finish."
• "One small down side was the customer service, the guy on the phone sometimes came across quite argumentative and short with me."
• "The service has been awful and despite the lovely tank we will not be ordering from ND aquatics again."
• "Why is contact with a customer so poor as soon as they pay their deposit?"
• "Customer service has been terrible."
• "Customer service is a disgrace. Was told it would be 4 to 6 weeks delivery time I am now 8 weeks in and they refuse to reply to any emails."
• "Their lack of communication was unacceptable."

Delivery

Pros:

• "Delivery was less than 4 weeks and everything arrived in great condition and the packaging was excellent."
• "Delivery - I'm not sure there's any other company which could beat them."
• "The delivery service is top notch, the last few I got the guy not only helped me get them in the house but also to where I wanted them."
• "The delivery was smooth and I'm one satisfied customer."
• "Really happy with the communication, especially on the day of delivery with regular updates."
• "The delivery man was extremely helpful as access wasn’t very easy."
• "The delivery process went very well with the driver putting the pallet directly into my garage."

Cons:

• "Ordered a tank beginning of September. Was quoted 6-8 weeks. Took nearly 13 weeks to arrive."
• "I've been given 3 dates for delivery so far and still haven't received my aquarium."
• "Very poor customer service from start to finish."
• "Was informed that deliveries weren't coming after 4.30pm the day before planned arrival."
• "The driver was then 3 hours late to the appointment and arrived at around 7pm."
• "After a recent order of two tanks in March we have yet to receive, customer service has been terrible."
• "Ordered an aquarium through my local aquatic centre. Aquarium was meant to arrive last week after being given a delivery date and was cancelled the day before it was meant to arrive."