"Shepherds were professional and efficient throughout our entire moving process."
"The whole process was very transparent, with both parties kept honestly and openly informed of progress."
"They were excellent throughout the process of selling our house: very friendly, professional and attentive."
"We purchased a property through Shepherds and found the team to be really professional, efficient and approachable."
"Their marketing and open day resulted in fantastic interest and I felt I was in the best hands in Hertford!"
"Very good communication throughout and quick to respond on any questions."
"The service from all staff was really good from the marketing, sale negotiation, through to the sales progression and after care."
Cons:
"Extremely poor estate agents when it comes to letting at least..."
"We felt that the progression team were advocating more for our buyers than for us."
"Once we were sold and moved into Sales progression not as good."
"The progression of the sale was ok but not as robust, would have been good to have had faster and more regular updates."
"Unfortunately there were some difficulties nearing the end of the process relating to the exchange and completion where information was being provided to us much later than we would have liked."
"There was no drive to help get the chain to exchange or facilitating communication between others in the chain."
"We had a long chain and throughout we were driving the chain without help from estate agent."
Customer Support and Communication
Pros:
"David, Peter and Roz were always available to answer questions and queries seven days a week."
"They kept in contact throughout and nothing was too much trouble."
"Everyone that we dealt with were very professional and were always prompt to reply to queries."
"They were in close contact all steps of the way and we really appreciated their support."
"His regular communication was really appreciated and all questions were answered quickly."
"The communication was the best we've ever experienced with estate agents and they remained trustworthy and honest throughout."
"Regular communication between Shepherds, the buyers and the legal teams meant that I was kept in the loop on all developments."
Cons:
"At times they didn’t know what was happening yet the estate agent of the house we were buying kept in regular contact and informing us of any issues in the chain."
"The sale took longer than we would have liked to go through due to issues below us in the chain."
Expertise and Local Knowledge
Pros:
"David came to see us for the valuation and we could tell he had excellent knowledge of the local market."
"Their experienced advice and knowledge of the process and local area proved helpful in getting things across the line."
"We chose Shepherds to facilitate the sale of our home which we completed in December 2021. Their local and wider market knowledge during the listing process was excellent."
"They are a friendly and helpful staff, who know their business and the local area."
"Shepherds were highly professional, offering timely, relevant advice and recommending the providers of other services who were equally professional."
Cons:
"We have been this week been quoted over the phone 1.2% estate agents fee for selling our house. When I asked if this was the best deal they could offer me the lady on the phone laughed and said yes."