The White Cross Reviews Summary

Food Quality

Pros:

• "Food portions weren't large but were good quality."
• "The star of the show was undoubtedly the Chicken Caesar Salad – a harmonious blend of tender chicken, crisp lettuce, and flavorful dressing."
• "Can thoroughly recommend the roast."
• "The veggie roast dinner was probably the best I’ve ever had."
• "Decent pub food here, my friends particularly enjoyed the ENORMOUS rack of ribs."
• "The food was great and the beer was cold."
• "Fish and chips was really nice, the fish was well cooked still moist and succulent with a crisp batter and it wasn't oily."

Cons:

• "Service was friendly, food was a disappointment."
• "I ordered the asparagus risotto, it had a few tiny scraps of asparagus, it was over cooked."
• "Food was below average. Ordered the chicken burger which was bland, a burger from McDonald's would have been tastier."
• "House wine and beer good but food not as good as on previous visits."
• "Sadly mediocre and slightly overpriced food."
• "The menu promised a good cut, matured (quiet expensive) but I was served the worse steak I have had in a long time."
• "Ordered gammon but was served dry pork steak."

Service

Pros:

• "Staff are very friendly and polite."
• "First class service. Very good food. Fairly priced."
• "Service is fantastic both at the bar and table deliver."
• "Service was very good and attentive."
• "The staff were really friendly and this was a great place to pause for a drink."
• "The staff all seem to be on the ball and have a great attitude to their jobs."
• "Super friendly service."

Cons:

• "WORST PUB IN RICHMOND! Disgusting customer service!"
• "Very rude barstaff, was told 1 drink per person when trying to order for my family."
• "The experience was tainted by the app which took us 10 minutes to download, navigate and place our food and drink orders on."
• "Missing items from our plates. When we enquirer the waiter came back saying 'they’ve run out.'"
• "The staff member refused to change it and then asked the manager to come and taste it."
• "Female staff were rude-was first in queue to check in but preferred to serve the three other blokes behind me."
• "Awful experience with the bar staff today."

Location & Atmosphere

Pros:

• "Really nice riverside location on a virtually traffic free road."
• "Lovely riverside pub... right on the riverside atmosphere is great."
• "A great, spacious pub with outdoor, upstairs and balcony seating."
• "Great spot right by the river in Richmond."
• "Beautiful riverside location - my boyfriend particularly enjoys it if the tide comes up and he is 'temporarily marooned' here."
• "Fantastic pub in a beautiful location."
• "It's a lovely pub with amazing view at the river, where the atmosphere is great."

Cons:

• "Fire in grate was very smoky and the salt containers on all the tables were empty."
• "I'm not sure if they officially say that kids aren't welcome but they aren't really. If you do bring them in you'll be escorted to the upper floor."
• "The only issue I found was that you would need to uber there and there is no parking."
• "Cyclists might be welcome - their bikes certainly aren't."
• "CHILDREN NOT ALLOWED (EVEN IF ASLEEP IN BUGGY AND RESTAURANT QUIET, BE PREPARED TO BE KICKED OUT)."
• "Unfortunately quite hard to move around and other customers extremely rude."
• "This place is not at all accessible or child friendly."

Value for Money

Pros:

• "First class service. Very good food. Fairly priced."
• "The drinks were well priced and not too expensive!"
• "Reasonable value for money given the location."
• "Good value for money."
• "The food is good, though a bit expensive for what it is."
• "A good selection of beers and the food is reasonably well priced and tasty."
• "Lovely atmosphere and fair prices."

Cons:

• "A touch pricy, but I guess that's a consequence of the location."
• "This was an expensive pub: £8.55p for a pint of Youngs ordinary bitter."
• "One of the most expensive places i have ever been for a quick pint in the UK."
• "The price of the food also seemed very high, £5 for a very small cup of chips seems extortionate."
• "Pretty expensive for a drink though."
• "Overpriced food and even the ale was pretty spenny."
• "Overpriced paid 53£ for 1 starter, 1 sandwich, side chips, 1 main and 3 drinks."