Marshall Volkswagen St Albans Reviews Summary

Customer Service

Pros:

• "Marshalls st.albans are very helpful if you have a problem they always try to fit you in and fix the problem."
• "Very impressed and satisfied with the service I have received."
• "Outstanding service from Nico and the team."
• "I would highly recommend Hannah to future customers as someone who listens and acts."
• "Asim was very knowledgeable, always friendly, and very patient. His customer service was exceptional."
• "I would highly recommend this dealer."
• "Most impressed. Would highly recommend this dealer."

Cons:

• "Avoid VW ST Albans."
• "I will not be returning to VW St Albans and will never give consent for my car to be test driven ever again."
• "No matter which managers we spoke to, none one took ownership and we were left helpless."
• "Unfortunately had to leave 1 star as no option to leave a no star review."
• "Incredibly low quality of vehicles coming out of VW St Albans, with a lower level of service."
• "Poor customer service, made an enquiry at 9am for a golf mk8. Was told by sales person that they will get back to me via email with a video of the car. No contact made."
• "We were absolutely appalled at the rudeness of the lady working in the servicing department."

Vehicle Quality

Pros:

• "I knew that VWs had good technology in them but I didn't know self-fixing was a feature?!"
• "I was impressed how well and competitively he priced cars giving the second hand market being what it is at the moment."
• "Our new T-Roc was wrapped up and unveiled with cheers and applause from the whole team."
• "Have just brought a brand new Polo from this shop. Firstly, this car is excellent, good looking and got a wonderful driving experience."
• "Recently took delivery of my new ID.3 Tour that I’d bought through Anil at Marshall VW St Albans. Car is superb, really responsive, and is a joy to drive."

Cons:

• "When paying a premium for a brand new car you expect a level of quality, especially from an established brand. Unfortunately, this is not the case."
• "The car arrived with a rip in the seat which I had to then take a day off work to be at home to have fixed."
• "I’ve noticed that I am getting a thick layer of ice inside my vehicle, which I am having to scrape off."
• "The vehicle is incredibly humid and constantly steaming up."
• "This new car has had very dangerous electrical issues."
• "After waiting 10 minutes to view a car I was looking round it and there was all orange rust spots all over the car."
• "Back lights not working, the airbag sensor turning on and off, and even moisture getting into the car and causing the inside of his window screen to freeze!"

Sales Experience

Pros:

• "I would highly recommend especially for Mobility persons."
• "We had a great experience buying a new Polo from this dealership."
• "Based on this experience I would definitely consider buying my next VW from Marshall Volkswagen St Albans and carrying out future services here when required."
• "Chris culff sold me my golf R yesterday, it was hands down the best sales experience I’ve had."
• "Ben Parker was a great salesman. Not at all pushy, he kindly took a video of the car we phoned about and promptly sent it over with his honest commentary."
• "Had a great experience at this VW dealership when trading in my car for the new Polo."
• "The entire process was smooth and easy to understand. She took her time to carefully listen and answer all our questions."

Cons:

• "Registered my new car with the wrong licence plate and waited for the first service then swapped it to a new one without even telling me!"
• "For my brothers golf, they said his only option was to pay more and trade his car in for a brand new car."
• "I then returned a few days later with my brother to go through the final parts of the purchase and felt as if he was trying to rush the sale as he didn't seem interested at all."
• "The sale itself was efficient, and the advisor friendly, however once the sale was complete there was very little customer care."
• "I just got quoted £99 just for someone to look at why the lock on the boot of my car that I bought from them doesn't lock."
• "Awful sales experience with VW St Albans. At no point did it feel like they actually wanted to sell us a vehicle."
• "Unwilling to match other VW dealerships, Bare minimum sales approach and made to feel unwelcome in the showroom."