Dobbies Garden Centre Derby Reviews Summary

Customer Service

Pros:

• "Had an enjoyable couple of hours here staff in all areas helpful."
• "The young gentleman who served us in the cafeteria, Lawrence, went out of his way to help us."
• "Visited restaurant a few days ago, although we had a bit of a wait to be served, I admired the amazing resilience and professional attitude of the restaurant staff."
• "Nothing was too much for the staff, friendly and helpful."
• "The staff at the restaurant was amazing."
• "Staff were lovely and helpful! One of the ladies in the cafe managed to find something to suit my fussy eating habits."
• "Well stocked garden centre, pleasant staff."

Cons:

• "Absolutely awful service in the cafe, we stood in the queue for about 15 minutes."
• "Cafe always has a long queue, wasn't as bad today but such a slow process with 1 person taking orders and 1 poor woman having to make all the drinks."
• "A 45 minute wait to receive sandwich/toasties is just unacceptable, with a further prompt and additional 5 minute wait for our drinks."
• "Very poor. Restaurant & staff do not know what they are doing."
• "Very surly attitude of staff, not interested in giving friendly service."
• "Staff in the cafe are extremely rude and unhelpful."
• "Writing this review whilst waiting 35 minutes for a cup of tea, filthy cutlery and crockery, total lack of customer service, complaints flying in from every table in the restaurant."

Facilities & Amenities

Pros:

• "Big amazing space, great parking, very nice helpful manager."
• "Large car parking, very well kept plants and good variety, displayed in imaginative way."
• "There is a large food court with a number of different brands, excellent choice teas. Coffee and various food including fresh vegetables and fruit."
• "Wonderful selection of indoor & outdoor plants, shrubs etc."
• "Great selection of garden accessories."
• "They have a large range of clothing and gifts too which are at a great price."
• "Very Nice Garden Centre, who offer a very nice selection of discounts and offers for loyal customers."

Cons:

• "The cafe is poorly organized and very noisy with the children's play area in one corner."
• "Visited on Saturday a lot of plants looked ill and very dry."
• "The majority of the plants looked in a sorry state and were wilting badly."
• "The organisation of the place is a complete joke can you not get staff?"
• "Charge £2.50 for the worlds smallest soft play. Out of their league."
• "The place wasn't overly busy, but there were a few tables still piled with plates."
• "Tables always full and need clearing much faster as looks extremely untidy."

Food Quality

Pros:

• "The gluten free fish and chips are exceptional!!!"
• "Nice food in the cafe."
• "The food however was delicious. For the long wait I've given 1 less star."
• "They have started doing Fish Supper a meal of fresh battered fish, tarta sauce, jumbo chips, mushy peas served with a pot of tea and bread and butter all for £12.45."
• "Thank you for quick, friendly service today. We thoroughly enjoyed afternoon tea, nice selection of cakes, crust on sandwiches, strong coffee brew goes lovely with cream."
• "The food came quicker than expected."
• "A good garden centre with some beautiful, if not expensive, plants."

Cons:

• "The food is okay but portion sizes are really quite small in comparison to what you're paying for."
• "Food was perfectly fine and filling but the wait was rather long."
• "Ordered the breakfast stack, which came luke warm."
• "Definitely not as nice as when in was owned by Wyvale."
• "Disappointed with the afternoon tea we booked on line for 26th October. Waiting for over an hour to be seated and food arrived. Food was definitely not fresh scones were hard tables were dirty not as much food as we were expecting for 3 people."
• "The food was also poor, ham, egg & chips had about 8 chips, egg yolks were nearly all solid & luke warm."
• "They charge high end prices yet the food is just not good."