Buckhatch Nursery and Garden Centre Reviews Summary

Garden Centre

Pros:

• "Lovely garden centre, good Christmas range and very reasonably priced."
• "The garden centre has an amazing variety of plants to choose from."
• "Hands-down the best garden centre I have ever visited for houseplants."
• "A very big garden centre with everything you could need for garden and home."
• "Another great garden centre to visit if you are visiting RHS Hyde Hall."
• "Easily the best Garden Centre in the district, so helpful especially Nick who phoned us to say that they had a new delivery of Acers."
• "Huge selection of good quality plants, especially roses."
• "Love this place! A lovely garden centre with a beautiful cafe."
• "By chance went in with a friend having driven past so many times and not gone in even though, its only 5 minutes from where I live, and couldn't believe what I've been missing out on!"

Cons:

• "So poor! Recently seen the place listed on one of the best for Christmas decorations in Essex. Unfortunately not!"
• "We used to love coming to BHN after a visit to Hyde Hall. However in the last 10 visits to buy plants on 8 occasions their computers have “miscalculated” the price to be paid."
• "this garden centre always overcharged you. so many times we have to go back and demand our money back."
• "Never been treated so rudely by staff in all my life."

Cafe & Restaurant

Pros:

• "Visited the cafe; large, bright and plenty of tables, some of which had comfy sofas / chairs."
• "Fabulous garden centre, such a lot to look at in all the different sections. Great restaurant, very comfortable, and the best tea and cake."
• "Great place for lunch in a relaxing atmosphere, thoroughly recommended."
• "A wide selection of plants and other garden centre items. Very keen prices. Larger restaurant serving drinks and food from snacks to bigger meals."

Cons:

• "Lovely spacious restaurant both hubby and I and shepherd's pie. It was greasy so I spent sometime on the toilet when we got home."
• "The cafe looked lovely but we waited in the queue for so long we walked out."
• "Went there today for breakfast food good but when i asked for oat milk or soy as I have a dairy allergy I was told by one of the lady in the cafe I would have to pay extra to have with my tea."
• "Never again, poor quality food at extortionate prices, home made cakes were grim, coffee, I think we had overheated milk and a splash of coffee, no taste more like dishwater."

Staff & Service

Pros:

• "The staff were also very friendly!"
• "Staff were lovely and Eleanor the Assistant was very helpful."
• "First visit here. Staff were very friendly and helpful and it was lovely to see healthy looking plants."
• "The staff in both shop and restaurant were very friendly and helpful."

Cons:

• "We were overcharged for plants, having to go back in twice to get the correct refund."
• "Very horrible experience today. Very unfriendly staff."
• "Nice staff, but service was very slow, about 40 minutes for egg on toast, and was cold at that point."
• "A lot of work has gone into the remodelling of the restaurant and the garden centre as a whole is well stocked everything for the garden. The only fault is the menu, prices have skyrocketed, portions have gotten smaller and dishes aren’t presented with love but slapped on the plate."

Overall Experience

Pros:

• "Wow, what a gem of a find. So much bigger than I was expecting."
• "Absolutely love this place. Small enough to be friendly but large enough to have all you need."
• "Very large garden centre lots of choices of plants etc. many under cover."

Cons:

• "It was extremely cold with a window wide open."
• "Beautifully laid out garden centre with quality plants. Only issue is the place seemed a little soulless with not one staff member smiling or offering their help."
• "Firstly - I cannot fault the Garden Centre at all BUT the café was thoroughly disappointing… the coffee / latte was too hot so tasteless."