JD Sports Reviews Summary

Category: Sportswear store London

Address: 197-203 Oxford St, London, W1D 2LE, United Kingdom

Phone: +442033702266

Rating: 3.7
based on 320 reviews.

Store Atmosphere

Pros:

  • "The design of this JD branch is brilliant and it is bright and airy."
  • "This JD branch is absolutely brilliant! The store was clean and smelt fresh of disinfectant!"
  • "The store itself was well-organized and easy to navigate. I was impressed by the wide selection of sportswear and equipment available."

Cons:

  • "I got fed up waiting in a loud uncomfortably hot store and went to left."
  • "Crowded - no social distancing."
  • "Noisy - music at club levels."
  • "Very hot and none of the staff or customers wearing masks despite covid rules."

Product Selection

Pros:

  • "Prices seemed decent too, and a nice variety of sale items."
  • "I like this store because they have great selection of sneakers that are sold out everywhere else."
  • "Best selection of trainers in London."

Cons:

  • "Asked a member of staff for a certain size, he then says to me they're all out of stock."
  • "There is only one shoe per model in limited sizes."

Customer Service

Pros:

  • "They were very busy but had a wide selection and the lovely gentleman with curly hair and highlights that helped me get my shoes and pay quickly at the front till was super nice and helpful."
  • "The staff were friendly and helpful as they get."
  • "The staff in Oxford Street were very knowledge and helpful."

Cons:

  • "Staff where rude and super unhelpful…."
  • "The absolute worst service i have gotten on My entire trip to London."
  • "Was here yesterday. A member of Staff with red hair was swearing at customers."
  • "Shortly after so many others enter and he doesn't say a word to them! But to me I was held at entry."
  • "Asked the staff for different size of shoes, she nodded and did not get back to us."
  • "Unhelpful store manager ans staff."
  • "Poor customer experience. Was waiting half an hour for my shoes to come after a guy scanned them."

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