Address: 197-203 Oxford St, London, W1D 2LE, United Kingdom
Phone: +442033702266
Rating: 3.7
based on 320 reviews.
Store Atmosphere
Pros:
"The design of this JD branch is brilliant and it is bright and airy."
"This JD branch is absolutely brilliant! The store was clean and smelt fresh of disinfectant!"
"The store itself was well-organized and easy to navigate. I was impressed by the wide selection of sportswear and equipment available."
Cons:
"I got fed up waiting in a loud uncomfortably hot store and went to left."
"Crowded - no social distancing."
"Noisy - music at club levels."
"Very hot and none of the staff or customers wearing masks despite covid rules."
Product Selection
Pros:
"Prices seemed decent too, and a nice variety of sale items."
"I like this store because they have great selection of sneakers that are sold out everywhere else."
"Best selection of trainers in London."
Cons:
"Asked a member of staff for a certain size, he then says to me they're all out of stock."
"There is only one shoe per model in limited sizes."
Customer Service
Pros:
"They were very busy but had a wide selection and the lovely gentleman with curly hair and highlights that helped me get my shoes and pay quickly at the front till was super nice and helpful."
"The staff were friendly and helpful as they get."
"The staff in Oxford Street were very knowledge and helpful."
Cons:
"Staff where rude and super unhelpful…."
"The absolute worst service i have gotten on My entire trip to London."
"Was here yesterday. A member of Staff with red hair was swearing at customers."
"Shortly after so many others enter and he doesn't say a word to them! But to me I was held at entry."
"Asked the staff for different size of shoes, she nodded and did not get back to us."
"Unhelpful store manager ans staff."
"Poor customer experience. Was waiting half an hour for my shoes to come after a guy scanned them."