Address: 103-113 Regent St., London, W1B 4HL, United Kingdom
Phone: +442074349688
Rating: 4.3
based on 149 reviews.
Customer Service
Pros:
"The staff have somehow always found a second to ask me if I need any help."
"Really friendly staff. Went the extra mile to search for sale item in the stock room."
"I was looking for Men Blocktech and one of customer adviser name chuenruethai she is really helpful and friendly, smiley thank you for her hard work finding Blocktech for me in stockroom will be back again."
"The staff are attentive and helpful, offering assistance with finding products or suggesting alternatives when needed."
"Friendly worker provided us with a shopping basket to carry our items, and the self checkout is fast and accurate."
"The staff was friendly, welcoming and helped us with sizes & styles quickly."
"The staff is very helpful and friendly, I lost my wallet and one of the members of staff, Maria K, did her very best to help me locate it."
Cons:
"Very very bad service."
"Also the security guards are rude and condescending when they tell you to do it."
"Good range of stock but customer service standard has gone down."
"Never have I experienced such unhelpful customer service from a clothing store."
"Staff were elusive and not responsive - could use some refinement."
"The staff today was not helpful."
"Customer service is the worst in London."
Shopping Experience
Pros:
"The self service till with the auto scan are a total game changer, best way to shop."
"The store is centrally located - easy to navigate via tube. Well organised store, decent collection and good choices available."
"Spacious, well laid out, excellent and efficient service, and great value for the quality."
"With its wide range of quality products, attentive staff, and central location, it's a must-visit for anyone needing to update their wardrobe without breaking the bank."
"Such a huge and very modern uniqlo. I just love the vibes of this shop."
"Store itself is very neat, quick service and friendly staff."
"A lovely large shop, nicely layed out with lots of unique semi basic clothing. Well made garments with plenty choice on the shop floor, really good price for the high quality."
Cons:
"The idiot in this shop forgot to take the security tag off for me, 3 weeks later on my trip to lake district, i literally banned from entering any shop with security tag detector, utterly ruined my holiday."
"Not well set out at all with no logic of where one could find female jackets or children etc."
"Don't go there shopping, lots of pick pocket thieves operating at this time around Piccadilly shopping strips."
"Flagship stir for Uniqlo in London... downside - always a lot of people, so if you like shopping in less packed stores - it may be best going to the next uniqlo store a short walk away near Bond Street."
"Could not exchange (not even return) an item with exactly the same item despite being a factory fault."
"I would advise visiting this store in the early hours as the later you come you look for longer Q's."
"It is a lovely store but the service really let it down as the cashiers were not serving a reasonable pace."
Product Quality
Pros:
"The Heat Therm range is good as a base layer."
"Nice trendy stuff & size fittings are good for athletic body as well as middle aged people."
"The alterations service is Great as well."
"Uniqlo is a terrific store, the products they sell are of good quality and very reasonably priced and such a huge selection."
"Fantastic store with a fab range of coats at extremely reasonable prices."
"The products absolutely last."
"Great quality clothing, for good prices."
Cons:
"However in any case do not use the single stitch (it's weak, mine has frayed and come off after one wash)."
"Not what I'd expect from a brand that talks about sustainability."
"I also paid 34 pounds for a light men's cardigan, same cardigan I bought in Sydney recently for $34, half the price."
"Not only did Uniqlo not refund the money, but they were terrible in investigation and communication."
"I find their sizing of clothing to be totally wrong, with medium being absolutely huge."
"I bought a pair of mens heattech extra warm thermal tights yesterday from the regent street branch in london when i put them on this morning and pulled them up from the thigh they tore."
"poor customer service. was given two one pound coins as change that have been expired over two years ago and are void EVERYWHERE."
Additional Services
Pros:
"There's also a great service that if you buy trousers that don't fit there's a free tailoring service to cut them to the right length for you."
"The alterations service is Great as well."
"Used the embroidery service which was great."
"Uniqlo has basically taken over my entire wardrobe but this store specifically offers the repair service which is just the best!!!"
"There's a brilliant embroidery, tailoring and repair service with seems to be a genuine attempt to fight the ecological disaster that is fast fashion."
"My favourite uniqlo store, lots of choices, tidy layout and most importantly I can usually find my size (XS) here even among the sales items!!"
"I love this flagship store's commitment to repairing clothes."