BOSS Store Reviews Summary

Customer Service

Pros:

• "Straight away Danny assisted me with my purchase."
• "Visited the store today, was served by Edward and one of his colleagues, noting was too much trouble, even offered a soft drink as my wife and I were there a while."
• "Valentino has incredible knowledge and experience in what sort of clothes to buy for which occasions and the correct sizes."
• "Customer service at its finest, we have just had the pleasure of visiting this store to purchase a coat for my son, we were treated to customer service as it should be by the assistant manager Emmanuel, thank you for making our shopping experience such a pleasure, first class service from the second we walked into the store, thank you."
• "A very nice member of staff approached me and asked if I was looking for something, she was very eager to help me and it was appreciated."
• "Been last Saturday with my wife in this Hugo boss store in regent street! A staff member offered us coffee and also champagne and make us feel very special."
• "I recently bought my first suit from HugoBoss and I will definitely come back thanks to Alex for his exceptional service and expertise, making me feel like a valued customer."

Cons:

• "Bad customer service- lied about bringing in suit from another store and if not like, can get refund."
• "Customer service was horrible and they sold me defective clothing."
• "Both occasions, staff were rude and pushy to make a sale."
• "Terrible customer service purchased a £600 coat at 9pm changed my mind and wanted to return the following morning. NO REFUNDS."
• "Extremely unpleasant staff. If the head office saw this behavior they would be shocked."
• "been there again this week and it was a very bad customer experience. sales guys have the same arrogant look in their face."
• "Worst service In the U.K. When I walked in, 3 assistants, chatting with each other, totally ignored me."

Staff Attitude

Pros:

• "Whenever I visit this store, I feel like a valued customer!"
• "Both Aurellie and Yorgos will definitely make me want to visit the store again!"
• "Alex was more than welcoming, offering us drinks and helping with every step of the process."
• "Francesco is a great sales advisor, not pushy, great advice and always makes me feel very comfortable."
• "Vasilis was incredibly helpful, he helped me buy my boyfriend a present by offering really good advice, presenting me with different options and helping me make the right choice."
• "Everyone I encountered was very friendly."
• "He provided great (honest) feedback for various looks and made it a very pleasant experience overall."

Cons:

• "Horrible experience, you would not expect that from Boss!"
• "Very rude and unprofessional staff. I went to buy a suit, ready to spend my money there... it was a disaster with both."
• "Yasmin was the rudest staff member I have ever had other misfortune to come across."
• "Staff on the second floor are rude and never care about helping you."
• "Rudest customer service ever."
• "The employees have had the ability of making you feel like you are inconveniencing them."
• "I am appalled at the level of customer service this place has to offer."

Shopping Experience

Pros:

• "Visiting Hugo Boss in Regent street has become a ritual for us."
• "I attended this store with my 19 month old son on Christmas Eve, the staff were more than attentive and friendly and to assisted me locate a suit that was in the sale."
• "Excellent customer service. I bought a coat that needed some alterations. The sales representative told me they have a tailor on site and literally 10 minutes after making the purchase, I walked out with a customized coat."
• "Hugo Boss shop in Regent Street has become my favourite shop in London: besides having the nicest clothes and of very good quality."
• "Bought my wedding suit there and was amazed at the service by CC. Super helpful and attentive, made the whole process relaxing & fun, felt like nothing was too much trouble."
• "Absolutely Excellent! My fiancée and I was looking for a suit for our wedding and we was approached by the greatest man named Harry."
• "Great well presented store with loads of choice."

Cons:

• "Omg I can't believe how unwelcome they make you feel, like they would rather customers were not there!"
• "Been to this store 7 TIMES only to come out with a pair of suit that was torn along the lining's stitching."
• "I bought a leather skirt yesterday only to find that the zip is faulty so the item cannot be worn to tomorrow's event!"
• "The only negative thing We couldn't find any clothes for our children as they don't have."
• "Incredibly bad service by AJ, made us come back the store 6 times for a simple suit, the security tag was left on the suit for a wedding."
• "It's my preferred BOSS store by far."
• "I feel extremely let down. Shame on you."