Primark Reviews Summary

Store Environment

Pros:

• "There is even a small restaurant and toilet on the first floor."
• "Absolutely lovely working people there. My newborn got hungry in a middle of the shop and workers straight popped around and offered to use closed changing room to feed a child."
• "Staff were friendly too, and we're managing the queues really effectively."
• "For a Primark quite tidy and not too crowded. The assortment is good."
• "All the floors are wheelchair accessible."
• "Good customer service, the girls at the changing rooms are orderly. Good banter and friendliness at the tills. Clean and spacious."
• "The staff is also very courteous and helpful, billing was a breeze."

Cons:

• "It is clear that pickpockets and thieves operate freely here, taking advantage of lax security and the store's apparent disregard for it."
• "Clothes were messy and thrown here and there."
• "Extremely loud music takes your ears off as you enter."
• "The place does look like a bit of a jumble sale at times and isn't kept overly tidy."
• "Please be aware there are professional pickpockets in this store and security officers are not interested in helping customers who have been targeted by these pickpockets."
• "The shop tends to be overcrowded and overheated so the shopping experience can be quite uncomfortable at times."
• "Unsafe place. My mobile was stolen just two minutes after entering the store."

Product Variety and Pricing

Pros:

• "This is a Massive Primark shop, with a variety of items you don't see in the smaller branches."
• "Price is really good and affordable."
• "Quality goods at affordable pricing."
• "Primark is primark, the biggest and best variety of clothing at the cheapest prices in London."
• "Selections are wide with different types and styles for all."
• "They're selling almost everything 😁"
• "The collections keep updating every season and is available for men, women, kids and home."

Cons:

• "Like everything else it's more expensive than before lockdown unfortunately...Still very affordable wardrobe staples."
• "I specifically used to refer people to Oxford Street Primark, as I always used to have better colour choices and style plus variety but very disappointed, because of the variety they had and colour choices... are very poor."
• "But now everything is so expensive."
• "The choices here are not like they used to be."
• "Cheap, mass produced cloth from the third world."
• "Of course you have to sacrifice the quality - specifically the shoes. Shoes do not live long."
• "It's not possible for them to maintain the quality of the fabrics at that price."

Customer Service

Pros:

• "The staff on the doors at this store are also super friendly and welcoming."
• "The staff are all friendly, and have wheelchairs accessible entrance."
• "Thank you again Nadia & Aki, I came in amidst a panic attack and my suitcase broken, I got the it luggage and 3 tyres came off. So thanks again for the excellent customer service."
• "Employees are friendly and helpful to find products."
• "Staff are always pleasant and helpful."
• "The staff was helpful, knew where to direct me to find an item I saw on their website."
• "Staff at all of them seem to be well trained and courteous."

Cons:

• "Whoever handles the stock levels here is in need of a new career as some sizes are impossible to find."
• "Staff are not even horrible but disgusting. People be EXTREMELY careful in this shop especially this one as phones are getting stolen there and NOBODY is doing anything about it."
• "Staff were very rude and just randomly point you around."
• "The guy in the door came screaming to my boyfriend because we were with my dog."
• "Extremely rude staff. This was the rudest primark I had visited which is a shame considering you’d think it would be the best one seeing as it’s in London down one of the most expensive streets."
• "Most of the employees here are rude and do not listen to the customers."
• "The staff was more preoccupied in fooling around and chatting to each other than overseeing the store."