Burberry Reviews Summary

Customer Service

Pros:

• "Such knowledgeable, helpful, attentive staff."
• "Eduardo, who was extremely helpful, sincere and warm."
• "Lauren was the saving grace today."
• "Aleena, who simply went out of her way to make this such a special experience."
• "These two ladies treat you like a human being and understand the meaning of customer service."
• "Gisella McCormack delivered simply remarkable customer service at the Burberry flagship store- the type of service we would expect from a luxury brand."
• "The staff members, akin to guardians of the Burberry legacy, are exceptionally well-versed in the brand’s offerings."

Cons:

• "The customer service at this store is lacking and especially after they've made the sale."
• "Nice items and nice looking store which is let down by rude and obnoxious store greeters."
• "The worst customer service experience."
• "Put me off buying from Burberry."
• "They can't replace a damaged button on a three year old coat so why pay high prices for a coat that won't last?"
• "BUT the staff is super unprofessional - they didn't manage to help their client's (including us), were chatting and making jokes with each other and also couldn't give us answers to our regular questions."
• "Poor. Took my supreme x burberry trench in for a refit and they rudely refused."

Store Experience

Pros:

• "Spanning several floors, the store showcases Burberry’s exquisite range of garments, accessories, and fragrances, each item meticulously crafted to bear the hallmark of the brand’s uncompromising quality and timeless design."
• "If you want to get hands on the newest and most limited items from Burberry, this is the place for you."
• "Beautiful store, global Flagship. Original architectural features, full Burberry collections."
• "The carpet throughout the shop is lush."
• "Huge and extremely premium Burberry showroom in the heart of the city."
• "The store itself is huge and what you would expect if not more in terms of expectations for Burberry in London."
• "The largest Burberry store in the world offers an amazing, personalized, and elevated shopping experience."

Cons:

• "It looks small from the street but it’s cavernous inside."
• "Access is a pain."
• "This location is long overdue a healthy renovation to take it from 'wealthy grandmothers house in the 1980s' to something that resembles a modern and sophisticated high end flagship store."
• "Not a great shop inside looks wise."
• "It's very difficult to distinguish between men's and women's [trench coats]."
• "Absolutely terrible layout of the store."
• "The shop is on refurbishing right now, so they didn't have the shoes size I was looking for."

Product Quality and Selection

Pros:

• "The prices at Burberry are high, but the quality of the products is excellent."
• "Each item meticulously crafted to bear the hallmark of the brand’s uncompromising quality and timeless design."
• "I’ve been to this store a few times over the past year and I’m always so impressed by the level of patience and guidance provided to you by staff."
• "Staff are polite, friendly and helpful... you feel they are happy to help."
• "Nice products though!"
• "The craftsmanship on the coats and leather goods is incredible."
• "All the products on display are very well displayed."

Cons:

• "However, it is important to note that Burberry has been criticized for its high prices and its use of fur in some of its products."
• "It’s just a shame that the quality of the products themselves seems to have suffered over the past couple of years."
• "However, staff were slow and somewhat incompetent when it came to their products."
• "They were not knowledgeable about prior products."
• "I recently had a quality issue with a brand new tote bag and, whilst staff were more than happy to provide an exchange, I feel I should mention just how quickly the E-canvas material deteriorated over just a few weeks use."
• "Very minimalist on items to buy and range."
• "A stunning looking shop with 3x overpriced items."