ZARA Reviews Summary

Customer Service

Pros:

• "Had a lovely chat with the assistants whom where pleasant and very helpful...the store was nice clean open space."
• "The hours for Click and Collect is 10am-4pm Monday to Saturday during the lockdown. Safely taken care of whilst you wait outside, and everyone is wearing a mask."
• "I just have to give a special mention to Ahmad, the hardworking individual at Zara. Whenever I visit, Ahmad is there, going above and beyond to assist customers."
• "Truly excellent service, helpful staff."
• "The switched on staff use iPhone style handheld devices to help place your order, Park your transaction that appears on the till in seconds."
• "One of my favorite shop! I always find what i am looking for."
• "When you enter this Zara, everything feels so good from the ambience to its collection of clothes and perfumes."

Cons:

• "Sales assistant was incredibly rude and dismissive when asked about an item."
• "The staff are so unbelievably unfriendly and stressed - it makes for such an unpleasant shopping experience."
• "Very bad customer service: only one person serving upstairs, other staff members avoid serving, they always make you feel like you did something wrong."
• "Woman working in the changing rooms had to be the rudest zara worker I have ever encountered."
• "The store clerks were extremely rude, accused the children of theft and kept them there for 40 minutes while they checked CCTV video for proof they had not stolen the £20 bag."
• "Disgusting attitude from staff. Every time I have gone in there the staff are unbelievably rude and unhelpful."
• "The staff at the till was incredibly rude and refused to let me skip the queue even if I had a 23 month old in a buggy and I was tired and evidently in distress."

Store Organization & Ambience

Pros:

• "Love being here. Usually get nice deals especially on sale time. Nice staff and overall a good interior."
• "The spanish brand has a shop close the High Street Kensington tube station. The shop is good enough to have two women areas, one for kids a one for men."
• "A typical Zara shop with the latest fashion. This is a fine shop with all clothes very well organised."
• "The store was nice clean open space with a operational 'lift' if needed for either the elders or disabled this store has upstairs 1st floor (women/Kids wear) and basement (Menswear) ... Great Store."

Cons:

• "A lot of garments were in the wrong place and shop assistants looked like they didn't care about anything or anyone."
• "The shop was also disorganised and overcrowded."
• "Always a huge queue for the dressing room when I get there. Layout makes it tricky to easily flow through store and see all racks."
• "It’s like every single staff member is on slow motion. The queues are terrible and they have the cheek to continue chit chatting amongst themselves as we wait in line."

Security & Theft

Pros:

• "Security guy is highly alert."
• "Though the security is supportive, I still cannot understand why don’t you inform the customers or put any attention on thefts??"