UNIQLO Reviews Summary

Store Experience

Pros:

• "This is my favourite Uniqlo store. They usually have what I want."
• "Big and well stoked store. Compare with the other high street stores around, it really tidy and clean."
• "Friendly and efficient service. Always has great lighting and a large collection of socks in both pastel and sensible colours."
• "The store is set over 3 floors and has a good selection of items."
• "The store stocks a broad range of clothing for men, women, and children, from staple basics to season-specific collections."
• "The store maintains a neat and tidy appearance."
• "Large modern store on three levels."

Cons:

• "Poor accountability for faulty items, not sustainable, staff unprofessional."
• "I had my phone and cards stolen while I was shopping here."
• "The ground floor though feels particularly tight for space when moving about with your shopping."
• "Very busy shop with not much room to move around and no escalator to the lower ground floor."
• "The store doesn't have a particularly good 'flow' to it."
• "The store is an absolute mess and clothes are messy and not folded at all which makes it difficult to shop."
• "Cramped and unpleasant, even with few customers in."

Customer Service

Pros:

• "I love this shop! Besides the clotting range they offer, their super friendly personnel (who let you browse on your own, if you wish) and the store set up makes your shopping experience very pleasant."
• "The staff member helping me was exceptionally helpful, she helped me locate the item so I could find my correct size."
• "Has got to be one of the best retailers. Altered jeans offered on the same day? Absolutely smashing customer service."
• "Thank you to the staff for their assistance, particularly the two new members who helped me this morning, before I caught my train. So friendly and willing to help."
• "The staff were very helpful and friendly."
• "Every single sales person I approached was ready to help, friendly and professional."
• "The staff are courteous and attentive, readily available to assist with any queries or concerns."

Cons:

• "The manager of this store is particularly rude and unhelpful."
• "Very rude staff."
• "Male security guard very unprofessional."
• "Unfortunate experience of dealing with with rude fitting room staff who refused to help change sizes or help in any other way."
• "As a POC (person of colour) I felt like I was being judge as soon I walked in."
• "I like the brand but the women at the checkout was SO rude, dirty look and didn't even answer my question."
• "The Asian girl staff was very rude."

Product Quality and Selection

Pros:

• "Always carry a Good choice of reasonably priced clothing, knitwear, t shirts, which are good quality for the price."
• "They hold amazing sales and have great items generally; great quality."
• "Very simple designs, lots of color options, high quality materials, very cheap prices."
• "The clothes are of high quality with their own 'technology' to keep wind away and to contain heat etc."
• "All the clothes come in a great range of unusual colours."
• "They have a great selection of clothes you’ll wear every day."
• "The merino jumpers are amazing, can't stop touching them!!!!"

Cons:

• "Things are for middle class. And are not top quality."
• "Clothes are OK but the shop is ruined by the very rude security guard."
• "Terrible range now. 600 type of down jacket but if you want chinos they have only one cut in one length."
• "The quality and sizing of the collection varies from season to season, and customer service is a bit hit and miss."
• "But some of them are priced a bit high."
• "My only disappointment was that there wasn’t enough choices for formal ladies trousers."
• "One annoyance... they've dressed some of their mannequins in last season clothes that you can't find on the shelves."