ZARA Reviews Summary

Customer Service

Pros:

• "The staff in the women's department were very friendly and efficient."
• "Staff amazing."
• "The staff were really friendly and helpful managed to get 3 pieces of clothes for me even with it that busy."
• "Had a really sweet interaction with a sales assistant when doing returns."
• "The girl who actually served me at the till was really pleasant."
• "A kind member of staff came to ask if I needed any help."
• "Only a very polite blonde lady (I think her name is Maria) she tried to help me, to hear what I need actually."

Cons:

• "The staff I find very rude not polite at all."
• "Worst customer service experience ever. Bad management."
• "The girl working in changing room had attitude, not impressed."
• "Horrible manager. She spoke to me like I was a child and said undermining things."
• "Very rude staff!!!! Sort this branch out with retraining please."
• "The worker wasn’t kind and ignored my questions with short answers that didn’t help!"
• "The manager was rude, unhelpful, and arrogant."

Store Layout & Stock

Pros:

• "Sale area was busy and expected however overall the store was clean and tidy."
• "They cater for all sizes and styles."
• "Modern, lean and elegant designs."
• "Well set out store with plenty of open space."
• "The stores are always very well laid out, clean and tidy."
• "Nicely lit and everything laid out in a logical manner."
• "The store had a good range of stock and was organised."

Cons:

• "I don't think the store has much variety either when compared to the ones at Oxford street."
• "The clothing was not well stocked and seemed more like a jumble sale rather than a shop on Regent Street."
• "Not as big a retail store as I was expecting, only has 2 floors for women which did not have in stock lots of the products I saw online before I came. Disorganised and clothes not on hangers in places."
• "Shop floor - chaos."
• "The area around the escalators is a bit of a disaster."
• "It's like a wasted space."
• "This shop is annoying to find things in."

Security & Safety

Pros:

• "The letter and the bank notes were safely kept by the management office and later returned to the writer two days later."

Cons:

• "It was bad experience as my wife was stolen her bag."
• "Your door magnets dont work correctly cuz even having zero bags on me they sound?"
• "Phone stolen here yesterday and 3 other phones stolen and a handbag stolen."
• "I hate it. I was stolen on July 27, around 5pm and the security and management did nothing to help me."
• "Mum's phone was stolen. Was lied to that the security was off on, when in fact he was actually in and working."