Wheelspin Models Reviews Summary

Customer Service

Pros:

• "Friendly and helpful staff."
• "I have received nothing but absolutely marvelous support from the Wheelspin models team."
• "Brilliant Service & Support! They called me back to discuss which models were best for me after I messaged them."
• "This is a great company with great knowledgeable people who are very helpful and professional."
• "Just a quick note to say thank you for your excellent service."
• "The guys in Wheelspin are fantastic."
• "Spoke to a very knowledgeable helpful chap who pointed me in the right direction for the parts I needed."

Cons:

• "Turned me away as it was 10 to closing time, I only needed to grab one item."
• "They have received the faulty item, but not willing to refund until they hear back from their supplier on the faulty unit."
• "Absolute terrible communication, I have sent two emails in the last 24 hours and still had no response."
• "Also annoyed that after waiting in for the parcel 2 days later, it was just left on the door step in the rain with no knock to let me know."
• "Not happy... Ordered a Maxx and a WideMaxx kit with all components in stock and paid extra for next day delivery. DPD screwed up the delivery so it was returned to the store with no more delivery attempts made."
• "I’ve never been so disappointed with a company or their attitude to customers I just hope people that spend a lot of money with them realize that they don’t give a dam about their customers or value the business that they are given."
• "I certainly won't using this shop again. I've never had such bad service anywhere like this in my life."

Product Availability and Stock

Pros:

• "Always stock available or they will notify when stock becomes available."
• "Their website has so much choice and suggestions for any additional parts you need for the kit."
• "Everything I needed was in stock and all 3 orders arrived next day."
• "The website is well designed & easy to use. More importantly, it lets you know whether items are in stock directly or are available from the warehouse."
• "Loads of stock, loads to choose from."
• "Huge stock, always have what I need for my Kraton exb."
• "Very extensive stock of many items, very competitive prices and reasonable postage."

Cons:

• "Ordered a CVD and paid for next day delivery at £6.95. No item turned up next day."
• "It’s a shame that the postage was almost as much as the part itself."
• "Bought a battery from these guys, under their advice to modify the plug ends, battery was faulty. Refused to replace as the plugs had been modified."
• "Pre-ordered a Mini TRX 4 months ago and paid deposit for my lads Christmas Present, only to be told they have not got one for me!"
• "Never, ever order anything that isn't in stock. Supplier stock, shadow stock, out of stock means it will be WEEKS until you get what you want."
• "The only downfall is the amount of shadow stock listed on their website. If it’s not in stock, don’t list it."
• "Really disappointing delivery service, taken more than 10 days to receive items the website says are in stock."

Pricing and Value

Pros:

• "Highly competitive pricing with all the Eastern suppliers you'd spend ages trawling to find on tinterweb."
• "The VAT is returned when placing the order, which is additionally pleasing :)"
• "Online purchase, Cheap, efficient delivery."
• "Their prices are competitive and stock availability is always good."
• "AND all at prices you’d be hard pushed to find at any other store."
• "I saved myself over $400.00 by buying from Wheelspin models."
• "Every single purchase has been turned around quickly at a great price."

Cons:

• "Don't get me wrong they are not the cheapest for certain items."
• "Some say their prices are a little more than most but when you consider that most items are free delivery then it's not."
• "They fitted one and told me it was a £20 fitting fee which I was never told of."
• "Seems your only interested in big money sales and cannot be bothered with small change shame really educate yourselves because your customers are your business."
• "Only thing I will say that irritates the hell out of me is they dont ship your order until they have it all in stock, can end up waiting for your order for quite some time."
• "Do yourself a favour and avoid Wheelspin models at all cost."
• "Sales from out the box you may be good at but your knowledge of parts is useless, your customer service was disappointing."