Empressive Motor Co Ltd Reviews Summary

Customer Service

Pros:

• "Paul and the team were friendly, not pushy, and got all the paperwork sorted speedily."
• "Paul was very helpful and filled in the log book and tax information for me on the new car and the car I part exchanged."
• "Paul was absolutely amazing and so helpful in sorting me my new car, nothing was a problem."
• "The team were friendly and helpful. After owning the car a week, a tyre sensor light came on, this fixed itself."
• "Matthew and Paul were absolutely first class and so helpful as i dont know alot about cars."
• "The customer service I received when I bought my car at empressive motor company was outstanding."
• "Paul was a cracking chap very professional not pushy and what a sales person should be like."
• "The customer service I received was exceptional."

Cons:

• "After being massively let down at the last minute by another garage we called to Empressive as a friend had previously bought a car from them."
• "Feeling I have to write another review just as a caution to other buyers, when you buy a car they tell you any jobs need doing come back and we will sort."
• "Aftersalescare absolutely discusting my son had his car a week had problems took it back they topped up oil and turned off warning lights."
• "This news was just absolutely ridiculous and I thought all sorts, a few phone calls later on that day everything was sorted, this garage went further than above and beyond to help their customers."
• "Despite being told the car had a full service history and would receive a brand new MOT before I drove it away, when I checked none of these things were true."
• "After a long drawn out conversation with gareth from the garage we were asked to return the car so it can be looked at and fixed."
• "Sold me an absolutely terrible car with numerous problems and only cared once I raised a complaint through the finance company."
• "So after waiting for the car we finally got it to find the lights don't work the air conditioning was broken and would made a loud noise."

Quality of Vehicles

Pros:

• "Bought the loveliest of Grey Audi A4 Avants from Empressive. It was a good deal."
• "Purchased a lovely BMW Series 1."
• "I've just recently bought my car from them and everyone was extremely helpful especially when I went to view the car."
• "Super happy with my new car & the service we received from Paul was second to none."
• "Thank you so much to Paul and Kian for helping us purchase our new Zafira! You were both so helpful and got everything sorted with no trouble at all!"
• "Our latest car is our 3rd car we’ve purchased from Empressive."
• "I have used Empressive Motor Company twice and found the service to be nothing but exceptional and stress free."
• "Always a fantastic experience at Empressive ! I got my last car from here 5 years ago, they offered me a good deal for part ex and new car."

Cons:

• "Couldn’t fault this garage originally, the team were friendly and helpful. After owning the car a week, a tyre sensor light came on."
• "Just received delivery of my car from these guys, super happy with the service throughout."
• "I was very happy and would like to thank Mark at Empressive Motor Company for making what could be a stressful time completely stress free."
• "Bought an Audi A5 from these guys, no hassle or fuss and the staff there are great!"
• "Empressive very unimpressive initially the sales and everything was excellent i was assured the cam belt had also been replaced."
• "Bought a golf gt sport from here some time ago, had a good deal regarding px and finance."
• "Don't be fooled by their website prices. I went to look at a fiesta that was 10.999 on the website when I got there the car was 12.999."
• "I was following your company car CF71 WLE today across the Brecon Beacons and was very disappointed to see a paper cup thrown out the passenger window by Nant Ddu Lodge."