Midland Helicopters Reviews Summary

Customer Service

Pros:

• "Brilliant service. Thanks (back in the air already !) 2nd order."
• "Great price and fabulous customer service."
• "The staff is super supportive, special Kudos to Trevor, a pleasure to deal with him, very knowledgeable and helpful."
• "Great customer support, will do their best to get you what you need."
• "Customer service is outstanding. They are quick to reply to emails."
• "Helpful staff (on line) and swift and efficient service."
• "The Guys at Midland Helicopters are very friendly, experienced and professional."

Cons:

• "Standing at the counter talking about what helicopter to purchase with £1000 in your pocket, the telephone rings and they answer it leaving you in mid conversation."
• "They would not help and were quite defensive."
• "Shove you out the door once you've made your purchase, so they can get onto the next Till filler, I mean customer."
• "I requested a replacement but it was refused and this made me feel incredibly frustrated because I knew I had been sold a weaker product that was more expensive."
• "However, it makes a big difference to how I (and undoubtedly others) feel about their company when you have a grievance and they totally dismiss you."

Shipping and Delivery

Pros:

• "Midland Helicopters had every single part (lots) in stock and shipped them out right away."
• "Orders always arrive very quickly and they have always delivered exactly what I ordered with no mistakes or any other problems."
• "Parcel got lost in the delivery process and they immediately gave us a replacement."
• "From UK to Nova Scotia Canada in 7 days."
• "Delivery is always quick and parts are always packed really well."
• "Always next day delivery, providing ordered not too late in the day."
• "The postage turnaround is unrivalled to keep me in the air, often with next day service."

Cons:

• "Well received the parcel in good condition, I just regret that for these 3 small items very light, I pay 3 times the shipping costs."
• "Parts arrived a bit late, but Post Office to blame as they were posted within 24 hours of the order being posted."
• "Very poor service placed order online selected post cost and paid for my order and post by PayPal 2hrs later I received an email saying they had listed the wrong price for the post cost and wanted me to pay an extra £6."
• "Placed my order on a saturday evening and they shipped on monday, that's quick enough for me. unfortunately, thanks to the various postal services, my order took a week to arrive at my doorstep... Nothing Midland can do about that."
• "Package will be longer on the way because custom fees need to be paid first!"

Product Selection and Stock

Pros:

• "Midland has a great selection and shipping costs are cheaper than buying in Canada."
• "A great shop with loads of stock."
• "Their stock levels are varied and massive, and the Website is extremely easy to navigate."
• "Great range of spares for RC helicopters, good prices and fast delivery."
• "Fantastic stock of parts also for older helis."
• "Very good choice of ALIGN RC heli parts."
• "Midlands Helicopters prices are reasonable and stock plentiful."

Cons:

• "The only reason for 4 stars rather than 5 is that one item I needed was out of stock which was closely connected to all the other items ordered."
• "Searching on the site I have to admit to being initially confused; the parts were showing up as discontinued and in stock! Which was it?"
• "I’m still disappointed that the premium quality, expensive version of the part I ordered was so fragile that it broke first time on a gentle crash."

Overall Experience

Pros:

• "I've been using Midland Helicopters for over 3 years, and without exception, they have never let me down, and I've always received my order the next day to Scotland."
• "They are fast and efficient and always ready to help."
• "I live in Nova Scotia, Canada and even with exchange rates and shipping sometimes it is cheaper to buy some parts from Midland than shops in my own Country."
• "Can't recommend these guys enough."
• "Very high-quality and diverse offer with affordable prices and fast service, in a word, all praise for Midland Heli."
• "The service that Trev and the gang provide is excellent and fast and the best in the UK whether it be in shop or mail order."
• "I have been buying from midland helicopters for over 30 years. Trevor and the team are brilliant and all very helpful."

Cons:

• "Unfortunately - now in the post brexit era there are additional customs and fees to pay on my side (based in the EU)."
• "Very high-quality and diverse offer with affordable prices and fast service, in a word, all praise for Midland Heli, but I have made three purchases from you worth more than 1800GBP and not once have you offered me any bonus or price reduction."
• "Great service and they had all the bits I wanted at a great price, but postage price shocking."
• "I believe it is over priced and seriously flawed."
• "Good website, friendly staff, decent prices but be aware of customs fees if ordering from Europe mainland."
• "Absolute joke paid for next day delivery when ordering on Friday morning at 10.25am order by phone call was completed by 10.35 waited till Saturday afternoon to try calling them to find out they were shut so called Monday morning was told the parcel was not sent out yet that it was my fault because I was to pay PayPal and he would send it out later Monday afternoon at twice the cost I paid for my first 2 orders with the company using hermes."
• "However, as a beginner into model helicopters I did find the instruction sheet that came with the model rather inadequate in terms of setting up between model and transmitter."