eModels - Model Shop Reviews Summary

Customer Service

Pros:

• "Can't say enough positive things about these guys, 10/10."
• "Excellent team, nothing is too much trouble."
• "Dealt with a guy called Rich who goes above and beyond, very happy with the service and level of experience this guy has."
• "Richard, who dealt with my order, was friendly and very helpful."
• "Absolutely outstanding customer service."
• "Customer service... first class."
• "Great communication and friendly helpful staff like Nick."

Cons:

• "I am still waiting 3 weeks later for my order to arrive. Not happy."
• "Never got paid a penny. Tried to message to see why I never got paid, no replies whatsoever."
• "Heavily let down by lengthy delays when delivering customer orders."
• "Emodels are normally pretty good, although dropped the ball a few times recently with orders...A little slow in reaching out and the order stays dormant, until you chase it up."
• "Have ordered online from them in the past and have found the service patchy at best."
• "The place is a joke."
• "Ordered on 12th sep - dispatched on 15th sep, Hermes got it on the 17th, now 18th and its still not out for delivery."

Product Availability and Stock

Pros:

• "Their stock and choice is extensive, and I can't see why I would shop from anywhere else in future."
• "On-line model store that keep a wide range of models in stock."
• "Great models at great prices."
• "Has to be in my top 5 of model shops I buy from, the website is very easy to navigate & the Variety of items is great."
• "They have good prices and nice choice of items."
• "eModels have an enormous range of model kits, glues and paints, and everything you’ll ever need to build great models."
• "The shop is an Alladin's Cave for model makers with a huge stock of goodies of all kinds!"

Cons:

• "They even show the item in stock when it's not."
• "Best described as a collection point than a store. There is no browsing and barely any parking so don't expect a store experience."
• "Walk-in clients are not welcome."
• "It always seems to me that if you're not in their clique of 'old boy modellers' they haven't got time for you!"
• "The phrase 'in-store shopping' mentioned by the owner in google map is misleading."
• "It says on their online website that stock is real time and always updated. I've now been twice and travelled to get there and they haven't got what it says they have."
• "I've now been twice and travelled to get there and they haven't got what it says they have."

Delivery and Shipping

Pros:

• "Quick and easy, well packaged and fast delivery."
• "Quick delivery, tank as described, well packed, received in good condition."
• "Orders are always despatched quickly and at decent prices."
• "Prompt delivery of my well-packed order."
• "I ordered approx 50 jars of Tamiya model paint and they arrived only two days after I ordered."
• "My order arrived promptly and packaged securely."
• "My order was delivered very quickly and well packed and was of a very high standard."