Modelsport Reviews Summary

Customer Service

Pros:

• "Customer Service was Excellent. Never owned a RC car before, was told what's good what's bad and was really please with my purchase."
• "PK helped me and advised me on all aspects of questions i had for him to do with car."
• "Emails are answered as quick as I’d expect for any advice I’ve needed."
• "They are friendly, professional and super quick at responding to enquiries."
• "Absolutely fantastic customer service, which counts for a lot when you are new to the hobby!"
• "This company really cares about their customers and that's why they are pioneers in the rc world."
• "Been buying from here for years. Very helpful and informative."

Cons:

• "Slow customer service, bad communication and not willing to help."
• "But when I’ve raised a query with a potentially faulty battery, they’ve been far from helpful, have made assumptions and not taken into account my view/query."
• "Modelsport really are the worst company I've ever dealt with if I'm honest."
• "But as soon as you ask for help or want to return something, they will stab you in the back to put it simply."
• "Poor service once again. Take too long to despatch items supposedly in stock."
• "They will take months to replace something under warranty or give money back and won't bother contacting customers at all."
• "Used to be a good, genuine, model shop that were customer focused. Used them all my life. But Now, unfortunately, they're more concerned with making money and can't even answer the phones to provide assistance..."

Delivery & Shipping

Pros:

• "For a pre-owned RC car the condition is immaculate and the delivery was so quick!"
• "Shipping is lightning fast and they respond to emails/messages very quickly."
• "Great stock, next day delivery to London via Royal Mail."
• "Delivery is always fast. Best thing is that they will not hold on to your delivery if they dont have all your items."
• "Replacing a UPS lost delivery within a few days."
• "Everything was delivered promptly, and had been expertly packed."
• "Ordering online is easy. Delivery is quick. Usually have it in 1-2 days."

Cons:

• "Six months waiting for an order is mental."
• "Don't order if not in stock."
• "Getting your stuff delivered can take a while unless you spend a fair bit of £££ and get free express delivery which normally arrives in less than 24 hours."
• "Only bad point is slow delivery with the £4ish option."
• "I Paid for next day delivery on my items and only realised after I'd placed the order that they use UPS."
• "Expected delivery dates came and went without me being informed."
• "One downside though is their delivery charge is more than most other online stores."

Product Quality

Pros:

• "I have to say these guys are amazing.. After receiving our brand new hyper 7 unfortunately either our glow plug failed or the glow starter we received a call today even in the current situation we are all facing and they have gone above and beyond rectifying the issue."
• "The replacement controller didn't work but they were able to talk me through a fix."
• "The digger we bought is great. My lad is enjoying digging up bits of stone and mud in the garden."
• "Just purchased the tracer with extra battery for the price its such a sturdy little car."
• "What can I say really well packed up and an amazing looking car once stickers on are put on."
• "The car was well packed and looks amazing. Just charging it up ready for its first run."
• "Absolutely fantastic service, from placing the order to delivery was under 24 hours."

Cons:

• "The motor shorted out on its first run which I caught on camera."
• "Good shop but dont buy the fx carnage nitro what aload of rubbish this model is."
• "Guess this is fake company... Now they are saying to contact bank for further info."
• "I asked for advice and the advice they gave me destroyed the drive chain of my car."
• "*******TERRIBLE SERVICE******** JUST BROUGHT RC CAR FROM MODELSPORT UK AND NOT EVEN 1 MONTH OLD IT HAS BROKEN."
• "I purchased a Proline X MAXX Bruts body off Modelsport and sent them this photo showing what had happened after 5 RC sessions... I can't believe this can happen to a body after only 5 sessions."
• "The RTR model I bought in the shop today had tampered seals, and when I got home after a 90 minute drive, discovered it had been out of the box, and the internal packaging was all ripped."

Customer Support & After-Sales Service

Pros:

• "They have been extremely helpful throughout this project their delivery services are really quick and so is their whole customer service!"
• "Modelsport have been more than helpful with a Spektrum NX6 issue and I couldn't be happier with their service."
• "Huge range of parts and accessories etc."
• "Very helpful and friendly staff, very knowledgeable."
• "Modelsport is definitely my first port of call when I need any rc bits."
• "Really helpful folks here I had a problem with my savox servos emailed them they replied within the hour knew exactly what I was talking about.they suggested a fix which worked spot on."
• "They always responded to my emails promptly and it was clear they had gone away to discuss the issue before responding rather than fobbing me off."

Cons:

• "Ordered some batteries from Modelsport recently, items where sent to incorrect address no refund no genuine support would not recommend purchasing from this supplier."
• "Happy to sell you parts..... not so happy to refund or replace them when the Chinese stuff fails."
• "Waited in store for about 30 minutes. Nobody even acknowledged I was there, walked out in the end."
• "Unfortunately, have a used modelsport services I’ll have to give it one star. They have everything in stock. It was when I tried to contact them for advice on item or faulty item that I purchased from them. they don’t answer phone calls or emails."
• "Two emails and one website form attempt later over 4 days and still no response."
• "They deducted 15 percent £22, saying restocking fee charge, all they have got to do is put it on the shelf."
• "Cancelled my order without any notice, only found out after seeing refund in bank."