The Old Courthouse Reviews Summary

Ambiance and Venue

Pros:

• "I love the venue and ambiance, it’s really old school."
• "Especially like the old prison cells in the basement which are now toilets."
• "The atmosphere was a bit stail and not the best service."
• "Beautiful venue. Amazing features (fab use of the features..toilets in original cells!)."
• "The main area is composed of comfortable chairs with wooden tables."
• "We upstairs to check out the old court room, what a historical place! Very intriguing!!"
• "The building is itself fascinating - the toilets downstairs could have been the former courthouse cells."
• "It's the incredible building and friendly staff that make the place."

Cons:

• "One other great thing is that they do not charge extra for weddings! So rare!"
• "Very disappointing. Was expecting to be wowed by the interior, but turned out very plain."
• "Bad smell in the air which was just off putting."
• "However, the service has really taken a turn for the worse!"
• "The menu looks amazing, with prices to reflect, but the chef can't pull it off!"
• "The room was a little bit cramped given the number of people."
• "The atmosphere was a bit off as I think most other tables were having trouble finding anyone to take orders."
• "Nice setting but poor service and staff who seemed to think that their role was to stand around chatting."

Food Quality

Pros:

• "The food is excellent in both presentation and taste."
• "Food was SO GOOD and ambience great, will definitely be back."
• "It was absolutely delicious - special mention to the Brie bites!"
• "The food was wonderful as always but the service has really taken a turn for the worse!"
• "The meal itself was ok, but very overpriced (£18 for a nut roast) and I personally sent mine back."
• "Can not fault the food and menu selection."
• "Best bit of the meal was the glazed pineapple waffles - waffle itself was about average."
• "All of the food was overcooked."

Cons:

• "The food was okay, service was terrible."
• "Food was nice, however it took an hour to come during their lunch service."
• "Service was terrible our orders got muddle up kept coming back to table saying they had run out."
• "Friendly waitress, food came quickly and was very tasty and a good selection of beers and spirits."
• "The food was great. The restaurant was amazing. But the service was very slow."
• "It's a lovely use of an historic building..Well furnished and comfortable...but it seems the expense lavished upon the setting..is sadly lacking with regard to the service... Unfortunately the food and service is disappointing."
• "Good food served in a unique court room. A great place for a meal."
• "First time we been to the court house...what a lovely surprise, good choice of gins and absolutely excellent food, cooked perfectly and very tasty."

Service

Pros:

• "Staff were kind and attentive, I even got a glass of complementary Prosecco."
• "The team were so accommodating, and the buffet food for our guests went down an absolute treat!"
• "Great service from Jenny who was a delight and attentive."
• "The manager on duty was incredibly patient whilst we organized 30 people so that he could take a family photo!"
• "Food was excellent - service pretty good and friendly and a great atmosphere."
• "Great service, very attentive, amazing Sunday roast. The best in Cheltenham."
• "Met with friends for Sunday lunch and we wasn't disappointed, the food was great and a good portion, the staff were very attentive and gave outstanding service."
• "Fantastic pub. I actually just came here for breakfast and I was blown away by the quality of food served as it's not what I expected at all."

Cons:

• "Our order took a long time to arrive, and the dessert was just completely forgotten."
• "We had a lovely Sunday lunch but got forgotten about more than once."
• "We noticed one of the other servers who helped bring out food and drinks had a really bad attitude."
• "Staff gave weak apology over the slow service, so pointed out two staff for only 5 tables."
• "The bar service was painful. The table service was slow with no confidence in the kitchen."
• "We had to go up to someone and ask to pay as we had been ignored for so long."
• "Very polite staff but perhaps a tad slow on taking orders and delivering drinks."
• "Invited us to come down without needing to book we arrived within 10 minutes and were told there were no tables available for rest of night."