Currys Reviews Summary

Customer Service

Pros:

• "Great Currys store, any issues we had the staff were quick to resolve them and help with offers and good deals."
• "Very helpful staff, pleasant and informative. Good deals to be had. Also next day delivery excellent when you need an item urgent."
• "Even the young lady on training made the experience ok. I have anxiety issues but she was ace."
• "fantastic service at the wrexham branch... nothing was too much trouble staff knew their product range and explained the benefits of their optional insurance policies."
• "Just been in, all the staff were covid safe and Cerys who helped out was extremely knowledgeable and very helpful."
• "Staff helpful. Had what we wanted, two cheerful chappies brought it out to the car and loaded it into the boot for us."
• "Was greeted in store by a young lad called Joseph who helped me choose exactly the right laptop to suit my needs, was very informative and knew his stuff, excellent service."

Cons:

• "I did not enjoy my last experience in this store. I was kept on hold for a good fifteen minutes."
• "Difficult to get anyone to help.... and yet 4 members if staff, where busy talking to each other at the entrance."
• "Wrexham curry’s store. Staff ignored us after I had approached a member of staff and had asked for assistance."
• "Some of the staff need to learn the importance of personal hygiene, one guy smelt like he hadn't been home from his night out."
• "The lady who was trying to help me probably knew her phones inside out but had no idea about people whatsoever!"
• "Rude employees, no time for customers having chats, explained what we needed she said no problem When installed it was a problem."
• "I went to buy a new laptop, I was served by the rudest lad I've ever met."

Product Availability and Stock

Pros:

• "If you are after good quality tech then you can't beat curry's, always bought tv,s from there over the years and it may be a bit more expensive from the likes of argos but the quality is worth it."
• "Staff knowledge is what you go to a store for plus wide range of stock to compare hands on."
• "Its a lovely place for all devices and electronic needs. Go online store to go with your physical shopping as items online can be picked up in store or free delivery to your address."
• "Good product knowledge about integrated ovens, very helpful with Health and Safety requirements."
• "Large Wrexham store with everythi v you want or need."
• "Great selection of product and on the whole service personnel are knowledgeable about the products and capabilities."
• "Big place. Lots of electronic items and kitchen appliances."

Cons:

• "Its not a shop anymore, its a bloody boutique, They used to sell all the parts to make your own computer, no chance anymore."
• "Very helpful staff but nothing in stock. Might as well have shopped on line."
• "Went to buy a fridge freezer found the perfect one only to be told it was sold yesterday but no one had put a sold sign on it!"
• "Reserved an order online the afternoon before going. Arrived at the store to find they hadn't reserved it and part of the order was out of stock."
• "It's a good shop, but often I find that I have to order in pc components such as good quality monitors."
• "Didn't have the cable I needed and a generally poor stocking of audio cables for a shop such as this. A pretty soulless experience all around."
• "Never has anything in stock."

Delivery and Online Shopping Experience

Pros:

• "Currys Wrexham has a very good system in situ to aid safe shopping in a safe environment during the coronavirus situation."
• "Click and collect works very well, online ordering was simple and straightforward, the item was brought out and put in the boot of my car."

Cons:

• "absolutely incorrect, I paid for washing machine and dryer to come earlier and they delayed it which I paid for it to come earlier I'm never going to shop from currys PC they lie."
• "Bought online and in store on the same day items never arrived loads of messages back and forth, ended up getting full refund and shopping with Argos and I'm glad I did better product and cheaper."
• "Liars, absolutely not happy with this shop. Promise delivery on 27th, waiting all day and 6pm have message SORRY, COMING ON 30 SEPT."
• "Ordered 2 items for home delivery 1 item was brought in broken and they didn't even attempt the other item so I cancelled full order and asked for full refund."
• "today was my first time at currys plas coch wrexham and probably my last I bought a tv which cost £985 with the extras when I got home and set it up the screen was damaged."
• "Don't expect it being delivered on time, I ordered a gas cooker, and they kept on changing delivery dates, I was waiting for 4 months, in the end, I got my money back."
• "Service slow, went to buy a cooker that was advertised on line, waited 15 minutes for staff and then told item not being delivered to Curry's until late September."