Kettner's Reviews Summary

Atmosphere & Decor

Pros:

• "Absolutely charming bar, hotel and restaurant."
• "Great atmosphere and service, reasonably priced wine in a relaxed and upmarket setting."
• "Feels like a bit of old school glamour in the heart of Soho."
• "Just in the heart of soho, this is an elegant little restaurant with an art deco décor and atmosphere to match."
• "The atmosphere was perfect, buzzy but good acoustics so you could easily hold a conversation."
• "The ambiance was really nice especially as there was lovely live piano music in the background."
• "Stylish tidy place for a drink in Soho!"

Cons:

• "Public areas are cramped and sometimes crowded."
• "now homogenized soho house waiting-room."
• "Very small and overpriced."
• "Extremely loud and difficult to hear even our table of 5."
• "The decor is colloquial meets French …. 30 years ago."
• "I had the nasty surprise to see a tiny mouse running between the tables!!"
• "Toilets were similar quality to that of a night club too."

Service

Pros:

• "The staff were very friendly and invited us to sit in the club area."
• "Service was flawless and attentive."
• "The waiters were lovely and doing their best, but due to apparent understaffing issues there was a clear struggle with the service."
• "Great service in this Soho House owned hotel."
• "The service was friendly and efficient - and smiling."
• "Staff were great, welcoming and friendly."
• "The staff are possibly amongst the most polite and courteous I've ever encountered anywhere in the world."

Cons:

• "turned a great french place into a mcdonalds."
• "the waitress started shouting at me and pointing that I was the one who ordered the drinks."
• "Staff waiting the tables were decent but the receptionist at the entrance wasn't great."
• "A rude and obnoxious blonde Italian lady who clearly thought she owned the place (but didn’t) ruined our evening by accusing us of lying."
• "Considering how nice it looks, it's just a real shame the staff are so bad."
• "Service was good. Nice staff."
• "The bar staff however are very preoccupied, don’t engage, smile or chat."

Food & Drinks

Pros:

• "Absolutely fantastic food. Everything from starters down to desert was amazing."
• "The smoked duck salad was spot on."
• "European style gastro food comes in decent portions."
• "Superb food on our visit included beautifully seasoned steak tartare."
• "Wonderful brunch- enjoyed the free freshly squeezed orange juice and the eggs Benedict were brilliant."
• "Every detail is beautifully considered, and you know your meal, wine or cocktail will never disappoint."
• "The oysters were fresh and very good!"

Cons:

• "I got the impression that food had been sitting under hot plates a little too long."
• "The fried rabbit leg was enormous as a starter and difficult to eat, and the sweet and sour aubergine didn't taste of anything."
• "After a lovely cocktail, I was served my main course and it was stone cold."
• "Food was heavily salted with an overall dated, 1950 set of flavours."
• "The pork chop was poor, very fatty and almost undercooked."
• "Food was either over cooked or just lacking in flavour."
• "The food very average the chicken and avocado salad was overchilled and lacking in flavour."

Value

Pros:

• "The food is tasty, generous and well priced."
• "Nice place with a great vibe - buzzy and popular. Food was OK, not mind-blowing but good value."
• "The food is consistently high quality with a very reasonable price."
• "With the 50% off food taste card offer, it is such a steal!"
• "Not cheap but good value."
• "Great and affordable member's place to stay in Central London."
• "Lovely place! Delicious Tea and reasonably priced (30£ per person)."

Cons:

• "It’s fairly pricey but the quality did not match the price."
• "Racists. Being a member and getting racially profiled by two African members of staff (oh the irony) makes this place obnoxious and not worth my money."
• "Food nice but very stingy portions on the set menu."
• "Prices on in-room mini-bar and liquor were a little steep (£30 for a pint of Hennessy?!)."
• "Overall, not impressed with the experience for paying such expensive price."
• "The mark up on the wine was astronomical - I ordered the Grüner Veltliner at £56 which retails at £12 in supermarkets."
• "Food was unimpressive for the price."