KFC Dudley - Castlegate Drive Reviews Summary

Order Accuracy

Pros:

• "As solid as a Kentucky Fried Chicken shop comes. Visited this drive-thru on several occasions and never once have they forgotten to put in anything with my order."
• "The food was piping hot and fresh and I enjoyed my meal a lot."
• "This is the best flavoured KFC I have eaten in the whole of the UK... I absolutely love it."

Cons:

• "3rd time I have been here and two times they have misses things off the order."
• "Never once received the correct order from this kfc."
• "7 times in a row I have been here and 7 times I have taken it back, never get what you order and always something missing."
• "Every time you go here there is something missing and when you are spending over £20 it’s a joke!!!!"
• "Ordered quite a bit about 5meals did it through the drive through got back to work,wrong burgers,stuff missing."
• "Everytime I go here the service is slow when ordering the food and takes twice as long to receive the food."
• "Half the time they pass your food across with no salt sachets."

Customer Service

Pros:

• "Fiona. Fiona. Fiona!!! What a lovely person (manager?) she is."
• "Quick quality service on 3/3/22. Shacara (sorry if I've misspelled) was polite and courteous."
• "Had a KFC today it was lovely and it was hot, dont normally use this KFC but very pleased with the service and food."

Cons:

• "Waited 40 minutes to be served and then a further 20 minutes for my order."
• "Extremely slow! Very unprofessional. Poor customer service, never have the items you want."
• "Terrible customer service. Went inside to eat in preferred my food payed for it to then be told that there was a 15 min wait."
• "Awful hard cold food. Sorry to say it but this is a disgrace of a KFC."
• "Food was cooked well and even though it was busy the order came quickly. The only let down was the staff weren't ther friendly but they were sufficient."
• "If I could give 0 out of 5 I would, waiting 2 hours for food, needed to attempt to call them about 30 times and only answered once."

Food Quality

Pros:

• "It was so good omg people lie when they say kfc is bad. The fries were nice and hot, my chicken was tender, the gravy was nice and thick."
• "Zinger burger is divine, but the popcorn chicken is a little bland. Service is not the fastest, but you won't be waiting too long."
• "Personally I think this is the best KFC locally, flavours remind me more of when we had KFC many years ago."

Cons:

• "The worst KFC I've ever had. 25 minutes waiting to be served, chicken seemed greasy chips were tasteless."
• "Just ordered food the burger had full grown feathers all over it also oil has clearly not been changed this meal cost me 29 pound and ended up in the bin."
• "Been here twice both times staff are rude. Food is cold & soggy."
• "Would not recommend this kfc at all. Food was cold and had a weird taste like it’d been in the hot holder for a while."
• "Food was really nice however the service was really poor. Waited 10 minutes to have someone take my order (there was no one in front of me) and 20 minutes for them to give me my order."