Address: Middlewich Rd, Sandbach, CW11 1DH, United Kingdom
Phone: +441270765484
Rating: 3.3
based on 165 reviews.
Service Speed
Pros:
"Ordering via the screens is convenient and quick."
"Service was pretty quick and painless though and all other items were correct."
Cons:
"Very slow screen said meal was ready to collect no one brought it out then it vanished of screen."
"Seriously slow service, orders often wrong, and elements of the order cold."
"Just wanted a drive through coffee... it took 20 mins 😯 as someone at the front of the queue was unhappy with their order."
"Worst mcdonalds I've ever eaten in takes about an hour for you to get your food."
"Very slow counter service, waited about 15 minutes after ordering, no queue in front of me."
"Ordered our meal and was told it would take 5 minutes to cook. 20 minutes later our order still wasn't ready."
"Parked me up in a bay for 20 minutes after ignoring me at the order speaker for 10 minutes."
Staff Interaction
Pros:
"Many of the younger staff could learn a thing or two from how professional Steve is."
"What I like about the Sandbach floor staff is that if they see that you are looking lonely they will look after you with a friendly smile and ask if you are ok."
"Very pleasant staff but I guess they have supply issues."
"This is for Steve on the drive thru. Always polite, has great customer skills and introduces himself."
"Very helpful and kind staff."
Cons:
"The employees seem a bit down."
"Rude and obnoxious."
"Rude staff member on the floor, clearly the power of pointing people where to go had gone to his head."
"Staff don't look happy at all."
"Staff swearing amongst themselves in front of the open customer collection window."
"The young lady who eventually served me obviously hasn’t been on a customer awareness course yet."
"Sheer laziness and rude to boot."
Food Quality
Pros:
"Very nice.. I was the only person in the drive thru queue.. your chips are the nicest yet.. very fresh."
"The food was prepared to order and was tasty and hot."
"Food always good and hot if on the very odd times if it is not to your liking, they do their best to change it without any fuss."
Cons:
"A Quarter Pounder Burger ... Looks like it's been made by a child."
"Ordered 2 Bigmac meals and they forgot the chips for both."
"Tried the new chicken big Mac as they were refusing to sell the beef ones. Way too dry. Too much bread."
"When meal did arrive guess what! It was wrong..."
"hadn't got 2 of the items asked for and on collecting order via drive through the fries were stone cold."
"Fries were cold, and cheeseburger was cold."
"Shocking absolutely appalling. The food was stone cold."
Cleanliness
Pros:
"It's a very small McDonald's which is clean and staff are friendly."
Cons:
"I then walked into the bathroom where I was greeted with an absolute state. A sprite bottle down the toilet!? And sweet packets over the floor."
"It’s not the best kept either, just a general grubby feeling, especially in the toilets."
"Hygiene needs improving especially when busy watched member of staff clean floor with a cloth by foot then put it back in cupboard at waste point."
"It was dirty, the tables sticky and the floor covered in chips."
"Trying to find a table that didn't have litter on."
Order Accuracy
Pros:
"Out of all the McDonald's, I've been too, by far, the best service and food I've had."
Cons:
"Seriously slow service, orders often wrong, and elements of the order cold."
"Worst mcdonalds I've ever eaten in takes about an hour for you to get your food and when you do get the food you guarantee every time that it's not what you ordered or they forgot something terrible service a friend of mine found spit in their burger do not eat there!!!!!!"
"Also home to find wrong items on my burger regardless of the receipt and sticker showing what I asked for."
"Order still arrived 30 minutes late with items missing."
"Friendly polite staff but I didn't get the meal I ordered from the drive-through."
"Most of the time your order is wrong. So you have to go back, when Been through the drive through."
"Shocking service for delivery never have the right food delivered."
Facility Management
Pros:
"This delightfully situated restaurant on the M6 offers a full spectrum of food catering for all tastes."
Cons:
"One of the worst McDonald’s I have dined at, very slow, don’t communicate issues to other staff or put notices up on the drive through on issues, instead of taking orders then telling customers you can’t take card is a waste of time."
"Don't usually have a problem with this McDonald's but for over a week there's been No Milkshakes Mc Flurries, Hot drinks or Desserts."
"Possibly worst McDonald's in the country.. food is always cold, always have to wait and customer service extremely poor."
"Constant noise of beeping horns on the drive through in an evening when local residence trying to sleep."
"Nice place. Sadly a lot of intimidating youths congregating everywhere around the place."
"Drive-thru is like queuing to cross the Mexican US border."
"You place your order the old way at the counter, then find out, you have to wait because 6 people have placed orders on the new system and they have taken all the tablets, so you forget about sitting in, it's slower than the old way as well."