McDonald's Reviews Summary

Customer Service

Pros:

• "Me my partner and a friend had the best time at McDonald's."
• "I work at a different mcdonalds, so I'm always looking at similarities and differences of the various branches I go to. This one is one of the nicest mcdonalds I have been to, the staff were lovely."
• "The general manager (Graham I think) was so lovely to my two kids."
• "We rarely visit MD's and there was a mix up in the order but (I believe her name was Una) was an absolute star, she sorted out our issues and we thoroughly enjoyed our plant based burger meals."
• "Had a hickup with an ordered burger. The manager was straight over to apologise and gave my grandson a huge Maltese ice cream as a way of apology."
• "Very impressed today young guy on till was very helpful i asked for happy meal and asked if they could do a burger swap for a chicken mayo happy meal he explained that they didnt do a mayo happy meal but helped by explaining that i could have a wrap happy meal with mayo he is a credit to service industry well done not sure of his name but well done."
• "Staff are very helpful and friendly."

Cons:

• "Asked 1 member of staff for sauces which he was no help what so ever!!"
• "Marc the franchise owner is very rude to his staff."
• "Service was very slow. The only way to order was via only 2 working terminals."
• "Rebeca I assume is a manager is very rude. She told me if I don't like ordering from the machine then to F off."
• "I felt very unwelcomed at airport McDonald's I walked in with my son and scooter in hand was told aggressively that these were not allowed in the store."
• "Manager on this branch is not professionally capable for his job he was very rude."
• "The staff will accuse you of trying to steal extra food!"

Food Quality

Pros:

• "The Hash Brown's were good."
• "Food always well presented and enjoyable."
• "The food was freshly cooked and hot."
• "Food seemed fresh and was served hot."
• "I had breakfast here today, and it was very nice."
• "Food was spot on."
• "McDonalds today at Southend airport today was excellent. Food served promptly with a smile toilets and food eating area very clean."

Cons:

• "I rated 1 star because it took a very long time with little guests and once I got my order half of it was cold and the rest wasn't there."
• "HALF AN HOUR AFTER ORDERING we received our food, cold fries which were ordered without salt - sent back, both main burgers cold - sent back."
• "Double Sausage & Egg McMuffin was a bit crusty around the edge like it had been sitting under a hot plate for a while, disappointing!"
• "The hamburger buns were dry, the burgers dry and over cooked."
• "Fries were cold and not at all fresh and our sandwiches were similar."
• "Food took over an hour to be delivered. Arrived stone cold and was missing food items."
• "Food was all cold."

Order Accuracy

Pros:

• "Although we had to wait about 10 minutes for our food, it was all correctly selected and we found a clean table to eat at."
• "The staff worked really hard to keep up with the influx of orders and, given the onslaught, my order was delivered in reasonable time and accurate."
• "All staff are very welcoming and hospitable special mentions to Harry and Graham and many more the food is fast and Comes as ordered."
• "Inside you will find the new self service machines so it's easy to order exactly what you want, pay and then simply wait to collect your order."
• "We ordered through Uber Eats and the completely wrong order turned up. I called up the restaurant who spoke to Graham, who was very apologetic and refunded us fully and had a new order ready for collection in minutes."

Cons:

• "Half the food and a drink was missing from the order."
• "Very disappointed had to wait for our order from drive thru which then had items missing so had to go and find out where our missing items was inside the restaurant."
• "we ordered on the app and picked it up to take home, we had ordered a couple meals with fries, we got everything except the fries."
• "I Ordered a delivery and when it arrived it was missing 4 medium fries."
• "Every time we are missing an item that we paid for and then there is no way to get the food or money back."
• "Young girl handed me order Over half my food was missing."
• "Had ubereats deliver to here Saturday night and Sunday morning. My main meal was missing and my friend who's allergic to cheese, requested no cheese on her burger, it came with cheese and she was unable to eat it."

Facility and Convenience

Pros:

• "It's a great restaurant! well placed with huge car park, shops and next to southend airport so great for when you get back late or leaving early."
• "Very impressed with the safety measures."
• "Visit here regularly always spotlessly clean including toilets which are a priority in my opinion."
• "Decent way to get a fuel up before you go to the London Southend Airport."
• "Went in for a cappuccino only. Was delivered to our table within 2 minutes."

Cons:

• "Unfortunately I'm yet to visit here and actually get served via the drive through, last 5 times in a row I have been (about once a month) I have been sent into the absolute shambles of the retail car park after ordering to find a space with every other customer also been sent to wait in their car and then someone comes out to try and find your car."
• "A bit more cramped than most McDonald’s with the food collection Q blocking access to the “order” screens & seating areas."
• "This place a joke say open 24 hours which it only for drive thru."
• "Never once have I ever seen them cleaned, the place was rammed, with god knows what sort of bacteria on the screens."
• "Don't get fool with their 24hrs open! Unless u drive thru, you can't use it."
• "It’s 24h only for the drive thru, and they won’t let you buy anything unless you’re inside a vehicle."
• "This McDonald’s ALWAYS had a queue of no less than a thousand cars."

Value for Money

Pros:

• "McDonalds, what more can I say, cheap, convenient, and usually, a standard quality."
• "The Holiday Inn's 35 restaurant is the Pitz compared McDonald's which is the Ritz, the food is well cooked, served with a smile, tables cleared and plenty of them and last but not least well priced and a good selection of options."
• "Overall, McDonald's remains a popular choice for a convenient and tasty meal."

Cons:

• "Ended up paying £3.39 for 1x very small crispy vegan nugget."
• "Service is always slow and they charge more than high street MacDonalds."
• "What can you say about McDonald's that not already been said. Fast food loved by many a child and those still wanting to be children. Unfortunately portion sizes getting smaller prices increasing slightly."
• "Meaning less nuggets for double the price."
• "We all know it's all about profits, profits, profits."