Himley House Reviews Summary

Decor and Atmosphere

Pros:

• "Was pleasantly surprised of the improved decor. Its certainly much brighter, pleasant and inviting."
• "Pub is located in a fantastic period building."
• "Good decor and a great atmosphere."
• "This historic restaurant has a large spacious dining area inside as well as plenty of outside dining too."
• "The venue is fantastic, lovely modern decor with a hint of rustic charm."
• "Lovely surroundings and great ambience."
• "Restaurant decor is very suited to the age of the property but has a sympathetic modern edge."

Cons:

• "The whole place seemed neglected and run down."
• "The table and menus was stained with beer and sticky, obviously staff hadn't cleaned properly- poor attention to detail."
• "The place was not very clean the menu was covered in food which wasn't Nice."
• "I just feel it’s looking a little tatty in areas."
• "The room's are ok buy could do with an update just a little shabby and the beds too hard."
• "Inside the restaurant was freezing with two electric blow heaters on the floor."
• "Hunters chicken served cold, room not clean hair in the shower. Toilet paper used and not replaced carpet dirty. Radiators not working ceiling cracked. An old building in need of Tender loving care."

Service

Pros:

• "We Visited Sunday 18th October 2020. Well Yet Another Fabulous Meal, Great Mood, which is hard to Find under this Covid Shadow, A Special Mention To Nicole who was Just Amazing, all the Staff were Brilliant but Nicole Just Stood out above the Rest!!"
• "Table service was fast and efficient with drinks and food being served swiftly."
• "The staff were very efficient and polite and made us feel very welcome."
• "Service from staff was welcoming, friendly and efficient."
• "Staff are friendly and really cooperative."
• "Friendly and helpful staff and good table service."
• "Service good and staff helpful and friendly."

Cons:

• "Staff were not very professional."
• "Service was terrible, but felt for the waitress serving as she seemed to be rushed off her feet."
• "Serious need of training for ALL waiting staff."
• "Staff also didn’t seem bothered if they served you or not."
• "Really lovely place but they don't have enough staff or organisation."
• "Poor service. Was told to sit in the bar area because they weren't serving and had no waitresses."
• "Some of the waitresses serving the tables are trying but unfortunately the management doesn’t care, completely indifferent."

Food Quality

Pros:

• "Every meal was delicious."
• "The food was great, we were not rushed at all and had plenty of time to mingle with all of the guests."
• "Food was perfect😋 Mom had slow cooked lamb shoulder she said it was so tender & tasty, it fell off the bone."
• "Food was great..brilliant customer service..Social distancing very well organised."
• "The food was great I had the scallops for starter and they were fresh and vibrant."
• "The food was fantastic, hot, fresh and came out quickly, the drinks were of a high quality and plenty of choice, very good value for money."
• "Had seabass which was presented beautifully and did not disappoint!"

Cons:

• "The steaks that were ordered all came well done, when asked for medium."
• "The food (Camembert sharer starter was shocking, bread stale, carrot sticks dirty and dry so too was the cucumber sticks!"
• "Everything was cold, chicken was frozen chicken, gammon was dry, sausage looked dehydrated."
• "Food was overcooked and bland."
• "The food is really awful, particularly when you consider it’s not a cheap pub."
• "Meals and sides arrived but SL was cold, steak not cooked to spec and cold."
• "The kids steak was inedible, really poor quality."