Gatehouse Reviews Summary

Staff and Service

Pros:

• "Connagh the duty manager is so friendly and helpful."
• "The staff were lovely (shout out to Alex and Sarah)."
• "The lady behind the bar was lovely and her service was excellent."
• "I've been several times now for lunch, Sunday lunch and a few evening meals I can honestly say I've never had a bad meal."
• "Seven of us went for Boxing Day lunch with our two dogs. The food was great and served quickly but the thing that made it special was the staff."
• "Large clean pub with lovely friendly staff."
• "Always received great service from this place ever since the new management took over."
• "The staff went out of their way to help and ensure we had a pleasant time especially Josh who was really accommodating."

Cons:

• "The interior was beautiful, the food was lovely but it was let down by the service taking a while to deliver the food after ordering."
• "Service was really slow we waited for ages to get our drinks even though we ordered on the app."
• "Used to love this place but the service is no where near as good as used to be however the food was ok but really need more staff as we waited over 1 hr 30 minutes for food."
• "Service is poor. Waited 15 mins to just be served at the bar for our food order as there was only one very slow member of staff."
• "Arrived at the Gatehouse this evening (7pm) to what can only be described as utter chaos."
• "Shocking food menu, 3 kids options, 1 vegetarian option, none of the usual pub classics no mixed grill in sight so I opted for a bacon burger."
• "It was the worst meal i have ever had, there were only 2 staff waiting on as one member of told me that it was their day off but had been called into work at short notice."
• "Went tonight very disappointed on website is say landlord specials pub classic and a pint £9.99 but barmaid said it's only the burger so false advertising."

Food Quality

Pros:

• "The food is absolutely delicious will definitely be back, compliments to the chef."
• "The drink was excellent and we ordered food from the two mains for 14.49 of gammon. It was a lovely thick piece too, the food was excellent."
• "We both had Ciabatta sandwiches and sides plus a drink which were really nice."
• "The meals were outstanding, my husband had a mixed grill and not one part of it wasn't cooked to perfection."
• "Had the small plates menu. 5 for 20. The mango tortilla wraps were the highlight. The other dishes were super tasty as well."
• "The cut was great, no gristle or huge lumps of fat but nice and lean and perfectly cooked!"
• "We were lucky enough to win a competition and have dinner at the gatehouse."
• "Food was good;; Spoilt by food being late!!! ordered same time as the other couple we were with on different tills."

Cons:

• "Ordered vegetarian sausages to be bought out normal ones because ‘there were no vegetarian ones’ even though they were on the menu?"
• "I ordered my favourite meal which is steak and ale pie, I’m sorry but the pastry on the pie was that hard and over cooked that I couldn’t cut it with my knife and fork."
• "We've just had Sunday would not recommend it was cold when and the blood from the beef had run into the turkey made taste cauliflower cheese was rock and cold roast potatoes were straight out of a frozen bag."
• "Food not good. Ordered two meals and both had to be returned, the second meal was not a great improvement."
• "Steaks uneatable, even dog refused to eat when we got home. Chicken stuffed Yorkshire pudding was vile tasteless blob."
• "Horrible food would not go again why we are not going again dry we ordered the fish and chips the chips were hard the fish was very oily."
• "Shocking meal today instant potato on my plate flattered out with a fork and warmed up in microwave looked and tasted terrible."
• "The worst meal we've ever had. Steaks uneatable, even dog refused to eat when we got home."